Swiss-Belhotel Serpong

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Overall Ratings & Reviews Swiss-Belhotel Serpong

Traveloka (1,794)
Other sources (24)
8.6
Very Good
From 1,794 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

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Staff Friendliness (41)
Room Space (39)
Taste (38)
Accessibility (35)
Ambiance (35)
Bedroom (33)
Bathroom (33)
Variety (32)
Soundproof (28)
Hotel Area (28)
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Traveler Reviews Swiss-Belhotel Serpong

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40
Customer reviews
Aldha S.
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Comfortable and pleasant, is one of the main goals of staying.
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Robbyusuf
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Leisure
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9.3
/10
Reviewed 2 week(s) ago
Okay, I'll be back sometime.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended location close to the toll road. Friendly service.
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1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Deni K. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is good and satisfying, great.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Ratna D.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Stayed here again while waiting for our connecting flight. Airport shuttle service is available. The room was comfortable, but perhaps more attention could be paid to cleanliness. We will stay here again on our next trip.
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1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It was a good stay here. The service was good, and the room was clean. However, the Wi-Fi in my room wasn't very strong and the signal wasn't very good, making it a bit difficult to connect. The breakfast selection wasn't great, as other hotels in this class offer a wide variety. Overall, the room was quite soundproof and the air conditioning was cool.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Herry
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
The room was quite comfortable, but the room faced the railway and the passing trains made a very loud noise.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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C***a
icon-Staycation
Staycation
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8.6
/10
Reviewed 13 week(s) ago
Smelly bathroom towels, breakfast lacks variety and taste
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon – from its location to our excellent service and helpful staff – throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 14 week(s) ago
Very nice hotel with very friendly staff <3. Rooms were very clean and comfortable, staff was also very considerate and nice! Would book again 10/10
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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V***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The room space is very good, the staff is very friendly, and the location is very good.
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Guests, We extend our heartfelt greetings from all of us at Serpont - BSD. Thank you so much for taking the time to share your valuable feedback about your stay. Whether for business or leisure, Serpont - BSD strives to provide our guests with the best possible accommodation experience. We are delighted to hear that you were satisfied with our services and facilities as you return to your daily routine. We are honored that our excellent location, outstanding service, and attentive staff ensured a comfortable stay. We look forward to welcoming you back again. Sincerely, General Manager, Lea Andrini
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The rooms are spacious and clean, the environment is quiet and close to culinary spots, the breakfast has a complete variety, during Eid there is ketupat opor and its delicious accompaniments, the staff are all friendly
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for both your business and leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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J***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 17 week(s) ago
The shower has very little water. You can often hear the sound of passing trains.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Nata S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Friendly staff, good service
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2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The location is quite easy to reach, near the Rawabuntu toll exit, but the hotel area is quite quiet, far from the mall. The check-in process was fast. The room was medium sized, clean, with adequate amenities. The downside of the room was that the TV had no movie channels, all news channels, and the refrigerator wasn't cold at all. The facilities were okay, hot water flowed smoothly, enough tissue, and there was also shampoo and soap. The swimming pool was very small, so we didn't swim because it was already full with just a few people. The breakfast was very good, with lots of variety, and the taste was also good. Overall, it was okay, and it was worth the price. Thank you.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Dedy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
At check-in, the front office staff was friendly, when borrowing prayer mats and sarongs for prayer, housekeeping respectfully lent them, car parking in the hotel basement was ok.
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Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Dhea T. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The facilities and services are really good
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
It's quite nice, the receptionist is friendly, there's a massage chair on the G floor, not far from where we checked in. The food is also delicious on the 1st floor. On the 1st floor, breakfast is available all the way to the back and the 1st floor has a swimming pool. The view is also great, you can see the train. If you want to take the train to get here, get off at Rawa Buntu Station, it's the closest.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 23 week(s) ago
The hotel is perfect for a family staycation. Plenty of street food within easy reach of a motorcycle taxi. The only downside is the staff. Starting from check-in, the lady served us with no smile. There was also a guy at the counter, but he wasn't quick to help customers. I had to unload two large suitcases from the car myself... until I asked, before he brought out a trolley.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
Strategic location. Comfortable rooms, but overall the hotel is a bit dated. No access card is required to go to the upper floors. Breakfast could be improved.
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1 people find it helpful
Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Nadya M. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel was clean and comfortable. The staff were friendly and helpful, and the location was convenient. Overall, I had a pleasant stay and would recommend it.
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Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Number of reviews per page
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