Dear Valued Guest, Thank you so much for choosing to stay at Da Lat New Century Hotel and for taking the time to share your valuable feedback. We are delighted that you were impressed with our newly renovated, clean, and well-equipped rooms, the buffet breakfast, and other services. We especially appreciate your compliments regarding the early check-in, late check-out, luggage storage, and the excellent service you received during your stay. This is a great encouragement to all our staff. At Da Lat New Century Hotel, we are committed to providing a comfortable, attentive, and caring experience for all our guests, whether families or solo travelers. Thank you again for your trust and compliments. We hope to welcome you back to Da Lat on your next trip. We will do our best to make your stay with your family even more memorable. Thank you again. Sincerely, The Management Team, Da Lat New Century Hotel

Dear Mr./Ms. N***, Thank you very much for staying at New Century Hotel Da Lat and for taking the time to share your valuable feedback. We are delighted that you were satisfied with the friendly and attentive service from our staff, as well as our motorbike rental service. Your compliments and positive feedback are a great encouragement to the New Century Hotel team. We will continue to strive to improve the quality of our services to make your stay even more comfortable and enjoyable for all our guests. We hope to welcome you back to Da Lat again. Thank you again. New Century Hotel Da Lat

Dear Valued Guest, Thank you very much for choosing to stay at New Century Hotel Da Lat and for giving us a perfect 10/10 rating. We are delighted that you enjoyed your stay at our hotel. Your satisfaction motivates the New Century Hotel staff to continuously improve the quality of our service and provide comfortable and memorable stays for all our guests. We sincerely hope to welcome you back to New Century Hotel Da Lat again. Thank you once again. New Century Hotel Da Lat

Dear Valued Guest, Thank you very much for staying at our hotel and for your valuable feedback and high rating of 9.3. We are delighted that you were satisfied with our hotel. We have taken your feedback regarding the hotel's parking, particularly the parking area in front of the hotel, into consideration and will strive to improve the parking facilities, especially the ramps. We will continue to work hard to ensure all our guests are satisfied, and we promise you an even more comfortable and smooth stay. Thank you again. The Dalat New Century Hotel Team

Dear Valued Guest, Dear Valued Guest: Thank you very much for choosing to stay at our hotel. Thank you for your valuable feedback and for giving us a high rating of 8.5. We are delighted that you enjoyed the beautiful views from the hotel and the attentive service from our staff. Your compliments are a great encouragement to all our staff and motivate us to further improve the quality of our service. We sincerely hope to welcome you back to Da Lat New Century Hotel again. We will do our best to provide you with an even better stay experience in the future. Thank you again. Sincerely, Da Lat New Century Hotel

Dear Ms. Ni, Thank you so much for taking the time to share your valuable feedback about your stay at New Century Hotel Da Lat. We greatly appreciate your high rating of 9.4 out of 10. We are delighted to hear that you were impressed with our friendly and welcoming staff, the spacious and comfortable rooms, the clean and tidy bathroom, and especially the smooth check-in process. We also appreciate your valuable comments regarding the soundproofing of the room and the condition of the shower gel and shampoo. Your feedback is extremely important to us as we strive to improve the quality of our rooms and facilities and enhance our service. Thank you again for choosing New Century Hotel Da Lat and for recommending us to others. We hope to welcome you back again. We will continue to strive to provide you with an even more pleasant experience. Thank you. New Century Hotel Da Lat

Dear Valued Guest, Thank you very much for staying at New Century Hotel Da Lat and for taking the time to share your valuable feedback. We greatly appreciate your high rating of 7.5/10. We are delighted to hear that you were satisfied with the friendly service and welcoming attitude of our staff. We strive to always provide high-quality service to our guests. We have taken your comments regarding the lack of a balcony in the room, the room rate, and the limited breakfast options seriously and will use them to improve the quality of our service and guest satisfaction. We will do our best to ensure you have an even more pleasant stay on your next visit. Thank you again. New Century Hotel Da Lat

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback about your stay at New Century Hotel Da Lat. We especially appreciate your high rating of 8.2 out of 10. We are delighted to hear that you were satisfied with the enthusiasm and dedicated service of our staff. Your compliments are a great encouragement to all our employees, and we will strive to further improve the quality of our service. We hope to welcome you back to Da Lat again. We will do our best to make your next visit a memorable one. Thank you again. New Century Hotel Da Lat

Dear Ms. Ai Chai, We extend our warmest greetings from New Century Hotel Da Lat. Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of your room, the modern amenities, and the friendly service from our staff. Your compliments are a great encouragement for us to improve our services. We hope to welcome you again at New Century Hotel Da Lat in the near future. We wish you good health and happy travels in the future. Thank you very much. Sincerely, The Staff of New Century Hotel Da Lat

Dear Valued Guest, Warm greetings from New Century Hotel Da Lat. Thank you very much for choosing to stay with us and for sharing your kind feedback following your recent visit. We are delighted to know that you were satisfied with our friendly and enthusiastic staff, the cleanliness and modern design of the room, as well as the convenient location. Your positive comments are truly encouraging for our team. We also sincerely appreciate your note regarding the parking distance. Your feedback is very valuable, and we will continue to review and improve our services to enhance guest convenience. It was our pleasure to have you with us, and we look forward to welcoming you back to New Century Hotel Da Lat in the near future. Wishing you all the best. Warm regards, New Century Hotel Da Lat Team

Dear Mr./Ms. D.L., Thank you very much for your stay at New Century Hotel Da Lat from March 9th to 11th, 2026. We greatly appreciate your valuable feedback after your stay. We are delighted to hear that you were satisfied with the view from your room and the friendly and warm service from our staff. Your feedback is a great encouragement for us to maintain and improve the quality of our service. We apologize for any inconvenience you experienced in room 628, even though the air conditioning was used. We will take your feedback seriously and will inspect and maintain our air conditioning system to ensure future guests have a more comfortable stay. Thank you again for your valuable feedback. We hope to welcome you again at New Century Hotel Da Lat soon. Wishing you good health and happiness, Mr./Ms. D.L. Thank you. The Management Team, New Century Hotel Da Lat

Dear Ms. Thi Ni, The management and staff of New Century Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted that you were satisfied with our excellent location, superb service, and modern style. Your compliments are a great encouragement to all our staff, and we are committed to continuously improving our services. We sincerely hope to welcome you again on your next visit to Da Lat. All of our staff will do their best to provide you with the utmost comfort and satisfaction. Thank you for your support. We look forward to welcoming you again. Nguyen Ngoc Hong, Director of Operations, New Century Hotel Da Lat

Dear Mr. P., Thank you for choosing to stay at New Century Hotel Da Lat and for your valuable feedback. We are delighted that you enjoyed the room design, the warm carpets, and the hotel amenities. All staff at New Century Hotel were honored to serve you panna cotta to celebrate your wife's birthday. Your compliments on our friendly service will encourage us to further improve our services. We hope to welcome you and your family back to New Century Hotel Da Lat again. All our staff will do their best to ensure you have an even warmer and more comfortable stay. We wish you and your family good health, happiness, and safe travels. Thank you! Hotel Manager New Century Hotel Da Lat

Dear Vice President Choi, New Century Hotel would like to express our sincere gratitude for your stay and your valuable feedback. We apologize for the inconvenience caused by the inadequate soundproofing in your room. Your feedback is invaluable to us, and we will strive to improve our facilities to provide a more comfortable environment in the future. Furthermore, we are delighted that you appreciated the kindness and excellent service of our staff. This will encourage all of us at New Century Hotel to maintain and improve our spirit of customer service. We will do our best to provide an even more satisfying experience on your next stay. We wish you good health and success. Thank you. The Management, New Century Hotel

Dear Guest, Thank you for choosing to stay at New Century Hotel Dalat and thank you for your valuable feedback. We are very pleased that you were satisfied with our hotel's cleanliness, the friendly service of our staff (including the waiters, receptionists, and managers), the quiet location near the cable car station, the modern amenities, and the hotel's design. Your satisfaction drives us to continuously improve our service quality. Your satisfaction is our top priority, and we hope you will choose New Century Hotel Dalat again. Thank you. We wish you good health, happiness, and a pleasant journey. Sincerely, Nguyen Ngoc Hong Manager, New Century Hotel Dalat

Dear Mr. Truong T.G., Thank you for choosing to stay at the New Century Hotel and sharing your experience with us. We are delighted that you enjoyed your 2-night, 3-day stay. We were extremely satisfied with the quality of our rooms, the modern amenities, and the friendly service of our staff. Your positive words and comments are a great encouragement to all of us at the New Century Hotel. We will continue to strive to improve our service quality to provide you with an even more comfortable stay. We look forward to welcoming you to Dalat again. All of our staff will continue to strive to provide the best service. We wish you good health, happiness, and a safe trip. Thank you! New Century Hotel Management Team

Dear Guest, First of all, on behalf of the entire Management Board and staff of New Century Dalat Hotel, we would like to express our sincere thanks to you for trusting and choosing the hotel during your recent vacation. We are very pleased to receive positive feedback from you about the convenient location, modern and luxurious interior space as well as the dedicated and thoughtful service of the staff. This is a great source of encouragement for us to continue to strive to improve the quality of our services. Regarding comments related to the parking lot, we would like to acknowledge and sincerely share with you: due to the special location in the city center, the area for parking is limited. Currently, the hotel has arranged an additional private parking lot to better serve the needs of guests. For convenience, we always have staff to support you from the parking lot to the hotel and vice versa. We hope you understand this inconvenience. We hope to continue to have the opportunity to welcome and bring you more and more complete experiences at New Century Dalat. Wishing you good health and happiness! Sincerely, New Century Dalat Hotel Management Board

Dear Valued Guest, New Century Hotel Da Lat would like to sincerely thank you for trusting and choosing our services. We are very pleased to know that you are satisfied with the quality of the rooms as well as the enthusiastic and prompt support of our staff. Your satisfaction is a great motivation for us to constantly improve the quality of our services, bringing the best experiences to all customers. We hope to continue to welcome and serve you on your next trips to Da Lat. Wishing you good health and happiness! Best regards, Nguyen Ngoc Hong Hotel Manager New Century Hotel Da Lat

CUSTOMER THANK YOU LETTER Dear Valued Customers, On behalf of the Board of Directors and all staff of New Century Hotel, we would like to express our sincere thanks to you for trusting and choosing to use our services in the past time. We are very pleased to receive positive feedback from you with the sharing: "Happy, happy because of the kind management." This is a great source of motivation for our team to continue to strive to improve the quality of service, bringing better and better experiences to all of our Valued Customers. Your satisfaction is the greatest honor and success for New Century Hotel. We hope to continue to welcome you back in the future with many more memorable experiences. Once again, we would like to sincerely thank you and wish you good health, happiness and success. Sincerely, Nguyen Ngoc Hong Manager - New Century Hotel

Dear Guest, First of all, we would like to sincerely thank you for taking the time to provide feedback on your experience at New Century Dalat Hotel. We are extremely sorry to receive your comments: "the sewer smells so bad huhuhuhuhuhuhuuhuhu". We truly understand the discomfort you have encountered and would like to extend our deepest apologies for this inconvenience. After receiving your feedback, we immediately checked and fixed the problem in the toilet area. At the same time, we also reviewed the entire drainage system and increased cleaning and deodorizing to ensure that similar situations do not occur in the future. We sincerely hope that you will sympathize and give us the opportunity to serve you again with better quality, worthy of your trust. Once again, we sincerely apologize and sincerely thank you for your comments so that we can improve every day. Sincerely, Nguyen Ngoc Hong. Hotel Manager.