6.9
Pleasant
From 457 reviews
Provided by travelers on
Cleanliness

6.4

Room Comfort

6.6

Meal

7.1

Location

7.5

Service and Facilites

6.5

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Traveler Reviews OYO 921 Hotel Ratu Pantai

Number of reviews per page
20
40
Customer reviews
Citra V.
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6.0
/10
Reviewed 86 week(s) ago
When I arrived at the location, I was told to add 50 thousand. The room building is old, the water for defecating/defecating doesn't flow, it has to be done manually.
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2 people find it helpful
Retno I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 86 week(s) ago
The mattress was dirty, I ordered 3 rooms, 2 rooms the AC didn't work, the flush toilet didn't work either, so very bad.
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Rei N.
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5.7
/10
Reviewed 87 week(s) ago
The service was not good until they were asked for more money, there were no towels + soap + the water was dirty.
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2 people find it helpful
Wida Anggita Farihero
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6.0
/10
Reviewed 90 week(s) ago
There was an extortion, they were told to pay an additional 100 thousand per room for the reason of checking in at night.
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1 people find it helpful
Ratu w. s.
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6.0
/10
Reviewed 121 week(s) ago
Coming to a place, you have to pay again, the price is different from the application.
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1 people find it helpful
Fatmah K.
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5.7
/10
Reviewed 123 week(s) ago
Arriving at the place, you will be asked to pay an additional fee.
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6 people find it helpful
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Rizki T. L.
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9.4
/10
Reviewed 125 week(s) ago
Even though I ordered the cheapest room and used a fan, the room conditions were good, the toilet was clean, the TV was safe. What was a bit disappointing was his mother who was a bit bitchy, when Kabul was very kind and friendly.
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6 people find it helpful
Accommodation's Reply
17 Feb 2023
Hey Rizky! Thank you for taking your valuable time to write this review. Feedback and suggestions from our valued guests like you always motivate us to keep improving. Regards, Barbara.
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stefanus t. k.
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8.5
/10
Reviewed 131 week(s) ago
Lumayan nyaman, ramah. Relatif bersih.
2 people find it helpful
Helmi A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 138 week(s) ago
The location is strategically close to the sea, but the service is very poor due to a lack of workers, and the place is also not maintained.
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10 people find it helpful
Sri L.
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9.7
/10
Reviewed 157 week(s) ago
Nice stay there. And the service is friendly too. We wish you continued success and progress Queen of the Coast.
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5 people find it helpful
Januarita
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6.0
/10
Reviewed 157 week(s) ago
If I am told to choose 1 to 5 stars, I will give 2 stars. Service is lacking. Shiwer took a shower yesterday and the closet was broken. There are no shampoo and soap towels.
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7 people find it helpful
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Maia R.
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8.5
/10
Reviewed 157 week(s) ago
OK for that price. The AC is cold, the water heater is working. Clean rooms.
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Cahaya A.
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6.0
/10
Reviewed 157 week(s) ago
The room is not clean, the towels are not available.
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Accommodation's Reply
14 Jul 2022
Hi, Emma! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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Nadia D.
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8.0
/10
Reviewed 158 week(s) ago
There is only 1 guard and the wifi is only in the lobby area, so it doesn't reach the room. The room building doesn't look so well-maintained, the floors & walls are limp but the room facilities are okay, at a price of 100 thousand WCs in there is warm water, TV, AC, wide mirror in the room, mattress, so it's still good for sleeping, and a direct view to the beach even though the beach is not beautiful because the water is like chocolate milk. Overall it's okay, there's only 1 thing that's an obstacle and I don't want to go there again because the Ciletuh Geopark road is too extreme to take the family for a walk. They were traumatized and chose to go home via Jampang, twice the distance because they avoided extreme roads.
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2 people find it helpful
Accommodation's Reply
01 Jul 2022
We appreciate your positive assessment! We pride ourselves on serving our guests with an incredible experience. Hello, Simon
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Ibnu S.
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8.7
/10
Reviewed 158 week(s) ago
When I arrived I was given different news from the photo, it seems that I was given a standard room even though I paid for a room that was more expensive than the standard price. The water is not heavy. Others Not Bad, cold AC and TV channels are ok rather than bored.
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6 people find it helpful
Accommodation's Reply
01 Jul 2022
We appreciate your positive assessment! We pride ourselves on serving our guests with an incredible experience. Hello, Simon
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erlina j.
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8.5
/10
Reviewed 161 week(s) ago
The place is good, it's near the beach, for our family it's good enough for that price and we can go to the beach as much as we like, masyaAllah.
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3 people find it helpful
Accommodation's Reply
16 Jun 2022
Hey, Erlina, Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.
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Anisa N.
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6.0
/10
Reviewed 162 week(s) ago
Please pay more attention to the facilities, because I want to take a shower the water is very small and the lights go out even when I check out the lights are still out .
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6 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, Anisa! We regret that the stay turned out to be average. We've updated the feedback and issues bothering you with our team. Greetings, Jane!
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eka y.
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8.7
/10
Reviewed 162 week(s) ago
Clean place. The location is also close to the beach. The beach is suitable for swimming with small children because the waves are small so don't worry. It's just that employees don't stand by at the receptionist so they are a bit confused when they come. But someone finally came to show me the room and so on. Near the location there is also an alpha (if you walk it's okay, but if you use a vehicle it's close).
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6 people find it helpful
Accommodation's Reply
16 Jun 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
Anisa K.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 164 week(s) ago
Worse, the condition of the dirty room must clean itself. Have to pay again at a higher price when in place. Water is off, AC is off. Not recommended.
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9 people find it helpful
theresia a.
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5.4
/10
Reviewed 164 week(s) ago
Not clean enough. The sheets are dirty.
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1 people find it helpful
Number of reviews per page
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