The hotel was neglected, with moss all over the swimming pool and a dead rat in it. The TV was out of service, and the rooms were poorly maintained.

The hotel is comfortable, and the staff is friendly. However, many of the facilities are no longer usable. Hopefully, they'll improve in the future.

The price is high but it doesn't match the photos, very disappointing. Maybe this hotel used to be nice? Now it's not well maintained.

This hotel isn't serious. The price is completely out of line with the quality.

Dusty furniture, dust under the table, musty cupboard. TV remote missing, room phone broken. Yellow tissues. Bathroom door wobbles. The hotel is deserted, so it's neglected. Dust everywhere. Especially the curtains.

The hotel is nice, but it's all smoking. Keep up the good work, Grand Mutiara Hotel.

Good experience for business purposes

Breakfast is not complete, only one menu. And the room rate is quite expensive.

dim/dark lights, spooky atmosphere

It's better to take a short break than nothing.

Check in late at night, transit trip to Sangatta, the atmosphere at night felt a bit scary, not well maintained.

It's not bad for staying somewhere else.

Hotel ok. Food is good. Recommended.

It will take a lot of money to renovate this hotel if we want many guests to stay there.

It is very unfortunate that this hotel is not well maintained, the room telephone is not available so that rest is disturbed by the sound of the wake-up service for sahur and the bathroom is quite scary, the glass is blurry and not maintained, the bathroom door is broken & the shower faucet does not function properly. Hopefully in the future there will be development and renovation so that it can be recommended as a favorite place to stay, especially since the view is good, right next to Lembah Permai Park and the hills, overall this hotel is good enough to compete with facilities such as a swimming pool, gym, ballroom which are quite supportive.

The bedrooms and bathrooms are clean and fragrant, all the hotel staff are very friendly and helpful, suitable for events.

The bedrooms and bathrooms are clean and fragrant, all the hotel staff are very friendly and helpful, suitable for events.

Ok hotel, food is good. The best

The hotel is quiet and poorly maintained, breakfast is only fried rice and green bean porridge.

Not bad for staying overnight in Bontang city.