The staff is gentle, not overly fussy. Also kind. From a standard room extended to a deluxe room, we were allowed to move straight away in the morning, because it happened that we were leaving at 8-2 pm, so the items from the standard room could be directly transferred to the deluxe room. After checking out, we were still allowed to leave our items, rather than walking around carrying a lot of stuff hehe. All the facilities function well, smell good. But indeed the floor of the standard room has a few dirty spots but for me it doesn't matter haha. I understand what people mean by stains on the bedsheet. There are indeed, especially the standard one. The deluxe one is almost invisible because it's only a little on the edge. But I'm sure it's been washed clean because it smells good. It's just that the stains are stubborn maybe. Complete toiletries. If you book a standard room, you have to accept some shortcomings such as the TV remote control being rubberized and the bathroom mirror being taped. But everything works. If you are a fussy customer, it's better to book a deluxe or superior, everything is safe. But I love the indoor fake plants in all the rooms, creating a fresh illusion in the room. If anything happens in Surabaya, just book here, the deluxe room is worth it