For reference, I stayed in February 2026.I cannot say enough good things about this hotel. The staff were, without exaggeration, the most hospitable I’ve encountered in all of my travels. From the moment I arrived, I felt genuinely welcomed. Every interaction was warm, helpful, and sincere — they truly go above and beyond for their guests. The location and the room itself was quiet, which was such a relief. I had read several reviews mentioning noise concerns in Reykjavik, but that was absolutely not my experience here. I slept very well. The bed was comfortable, and the comforter was incredibly warm. If I had to note a couple minor improvements: a mini fridge in the room would be a great addition, and I do think it’s important for travelers to know that rooms currently do not have one. The TV channel selection was also quite limited, with only a handful of stations and very repetitive programming. That said, these are small points compared to the overall experience. The hospitality alone would bring me back without hesitation.

Staff were helpful and polite. The shower wasn’t clean, the walls had not been scrubbed for a long time, had old soap stuck to it which was gross. The floor needed hoovered as it had debris/hair etc. the cups were too small for a cup of tea, only enough for a couple sips. But otherwise fine.

Excellent hotel!

Clean, great location, friendly staff

Great service and beautiful hotel, the location was ideal for our journey

We are not staying too long in the room. Bed was good, but some things not look great. Dirty wall, shower door can’t close properly. It was ok for the short trip.

Great staff and took care of us great!

Great base to explore Reykjavík

Hotel misses all amenities. Cleaning service was careless. Front desk was unhelpful, except the lady working afternoon 12/16 shift who was helpful

Staff was great and even got an upgrade

Everything was great! Very nice and clean!

The room was very clean and the staff were extremely nice and helpful. Very nice hotel. I would stay there again.

Staff not overly friendly, but Hótel was in a great location and was comfortable. It was right next to a grocery store and in the middle of everything to walk to. Room was small and lighting was dim, but beds were very comfortable and we were only really there to sleep. We loved having a cafe/restaurant built in to the hotel. We got our coffee there every morning before leaving for excursions. We would highly recommend this hotel. They let us check in early and store luggage there too at the end of our trip. November stay.

Cleaning staff needs to do a better job cleaning and checking linens for stains

The place was in a great location. Super friendly staff and a restaurant attached with good meals.

Great location with tons of restaurants and shops, as well as walkable to most tourist attractions. Loved the funky decor, hotel breakfast was ample and included a large variety of items. The sauna is also awesome! Comfortable bed, good water pressure too. My only complaint was no coffee in the room.

Clean room amazing staff fantastic location!

My friend and I stayed here because it was in a very convenient location in downtown Reykjavik. It is super close to shops and dining options on the main strip. The room was very clean, and the staff was helpful and friendly.

We didn't book a room with a balcony but the view was gorgeous. Bathroom sink plug was not functioning but that was the least of our worries after a wonder visit to Iceland.

Everything was amazing! We got upgraded to one of the suites and saw the northern lights from the room’s balcony! Very special stay, will always remember.