8.8
Very Good
From 65 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

9.0

Service and Facilites

8.9

People often mention about Matilda Boutique Hotel and Spa
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Distance to City Center (2)
Surroundings (2)
Accessibility (1)
Staff Friendliness (1)
Activity Option (1)
Check-in/out Time (1)
Room Space (1)
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Traveler Reviews Matilda Boutique Hotel and Spa

Number of reviews per page
20
40
Customer reviews
Mardiah
icon-Leisure
Leisure
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8.5
/10
Reviewed 14 week(s) ago
Strategic location in the middle of the old quarter, close to the night market, halal food, laundry, street food, restaurants. The room size is quite spacious, the furniture looks a bit old but functions well, there are not many choices for breakfast, almost every day the same menu. Overall, a good place to stay at Matilda Boutique Hotel
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V***n
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Staycation
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10.0
/10
Reviewed 23 week(s) ago
Lovely staff - flexible check in hours. Will definitely come back
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Lilis N.
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Leisure
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10.0
/10
Reviewed 51 week(s) ago
Very friendly staff, clean rooms, close to everywhere.
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1 people find it helpful
Accommodation's Reply
31 Oct 2024
Dear Ms Lilis, Thank you for taking the time to share such a wonderful review of Matilda Boutique Hotel and Spa! We are delighted to hear that you were pleased with the friendliness of our staff, the cleanliness of the room, and the convenient location of our hotel. We look forward to welcoming you back soon for more enjoyable experiences. Best regards, Matilda Boutique Hotel and Spa
Yudi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Staff very helfull and informative. Good location. Good room and clean.
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Accommodation's Reply
24 Sep 2024
Dear Sir/Madm Mr. Yudi, Thank you so much for taking the time to share your review about your experience at Matilda Boutique Hotel & Spa. We are delighted to hear that you were satisfied with the helpfulness of our staff, the convenient location, and the cleanliness of the room. Currently, we are the new management team of the hotel, and we are making continuous efforts every day to improve the quality of our services and upgrade our facilities to provide the best experience for our guests. Your positive feedback is a great motivation for us to keep improving. We look forward to the opportunity to welcome you back to Matilda Boutique Hotel & Spa in the near future. Best Regards Matilda Boutique Hotel & Spa
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NGUYEN T. N. Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 57 week(s) ago
Clean room, good and attentive service. Very satisfied.
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Accommodation's Reply
30 Sep 2024
Dear Ms Nguyen TNY, Matilda thank you for taking the time to share your positive review about Matilda Boutique Hotel & Spa. We are very happy to know that you are satisfied with the cleanliness of the room and the attentive service of the hotel. Your satisfaction is the motivation for us to constantly improve and enhance the quality of service. Hope to welcome you again in the future! Wish you always healthy and happy. Best regards, Matilda Boutique Hotel & Spa
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Đ***n
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Staycation
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10.0
/10
Reviewed 58 week(s) ago
Friendly staff, clean rooms and new design, located right in the old town so walking around is very convenient
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2 people find it helpful
Accommodation's Reply
12 Sep 2024
Thank you for taking the time to share your positive review of Matilda Boutique Hotel and Spa! We are pleased to know that you had a pleasant experience with the friendliness of the staff, the cleanliness of the rooms and the unique design of the hotel. The location right in the heart of the old town is also one of our strengths, making it easy for you to visit famous places. We hope to continue to welcome you on your next trips to Hanoi. Best regards! Matilda Boutique Hotel and Spa
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G***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
perfect location, nice clean room, didn't have breakfast so wouldn't know. Book at the last price so it's cheap. We had an almost perfect night in Hanoi before going back. Thanks.
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L***n
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Leisure
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10.0
/10
Reviewed 69 week(s) ago
The staff was so friendly and gave us a wonderful service. Really enjoyed staying in this hotel. The location is nice with a spacious room.
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Nurhayani P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 70 week(s) ago
The location is very close to the night market. The staff is very helpful. Service and facilities are ok.
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1 people find it helpful
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 79 week(s) ago
Very pleasant. With friendly and helpful staff and comfortable hotel.
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Henny p.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 90 week(s) ago
Setelah perjalanan dari Hanoi, tidur di hotel ini sangat nyaman. Kasurnya bersih, wangi, dan lembut, walaupun ruangan kecil tapi sangat fungsional dan modern. Resepsionis sangat membantu.
2 people find it helpful
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Uyen P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 115 week(s) ago
Clean room . However, it is not very soundproof. The lady at the reception desk in the afternoon shift is very sweet. She cleaned the room very enthusiastic to help her. My vacation was really great. If I have a chance to return to Hanoi, I will definitely stay again
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8 people find it helpful
Nguyen N. H.
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4.5
/10
Reviewed 119 week(s) ago
The service attitude of the management is too poor. The customer paid and left before checkout, but the manager arbitrarily took the passenger's luggage out of the underwear and bra and left it all out for the reason that he misheard the customer and didn't return. If the hotel wants to get more guests quickly, it's best not to behave so badly. Anyone who intends to book a room here should think before your luggage will be thrown out first on the grounds of mishearing. There will never be a next time
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4 people find it helpful
Vu Thi V. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 120 week(s) ago
Phòng sạch đẹp rất ok. Nhân viên thân thiện nhiệt tình. Sẽ quay lại ạ. Nhưng ban ngày mình ngủ dậy muộn phòng không cách âm các cô dọn phòng bên ngoài hơi ồn nhưng không sao ạ. 9 điểm
1 people find it helpful
Julianita a.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 122 week(s) ago
Staff less friendly and unhelpful. We carried a lot of stuff with suitcases but they didn't help. Unlike the hotels we visited before.
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1 people find it helpful
natthamon c.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 123 week(s) ago
The room is very clean, the service staff is very good.
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5 people find it helpful
Accommodation's Reply
01 Jul 2023
Dear Sir/Madam. On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon! Best regards! Hotel manager Minh Thoi
Mai Thi Giang
icon-origin-TRAVELOKA
9.7
/10
Reviewed 176 week(s) ago
The room was nice and clean as pictured. The hotel is right on the street, the center is easy to find. Service staff attitude. We got a free room upgrade. The hotel is very nice, there is a phone charger in the lobby for those who do not use hotel services. Our group was extremely satisfied with our experience at this hotel.
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8 people find it helpful
Thy A. P. T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 240 week(s) ago
Nice hotel, cozy room, cute staff for 9 points
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3 people find it helpful
Accommodation's Reply
31 Mar 2021
Dear Brother / Sister On behalf of all Matilda hotel staff members, thank you very much for choosing and staying at the hotel during the gua period, your feedback will be sent to all staff as well as the board of directors. hotel to promote the good points that you mentioned above, and at the same time overcome the bad points (fix now) to serve you the best and have better experiences in time. next. Thank you very much and look forward to welcoming you in the shortest time. Best regards hotel manager Minh THoi
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Trinh P. D. D.
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8.5
/10
Reviewed 248 week(s) ago
The hotel is ok with good staff, I am very satisfied with the service of the hotel
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6 people find it helpful
Trinh P. D. D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 248 week(s) ago
Excellent standard rooms, good service
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4 people find it helpful
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