L***a

9.1

/10

Reviewed 7 week(s) ago

Good place and clean room, breakfast good food.

1 people find it helpful

S***a

8.4

/10

Reviewed 20 week(s) ago

The air conditioner was blowing directly at our faces, which was very uncomfortable. We didn't turn on the air conditioner last night, but it still felt hot and stuffy.

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S***a

Leisure

8.4

/10

Reviewed 20 week(s) ago

The air conditioner was blowing directly at our faces, which was quite inconvenient and uncomfortable. Last night we didn't turn it on because we felt uncomfortable, but then the room became hot and stuffy.

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fiqi d. a. p.

Leisure

10.0

/10

Reviewed 38 week(s) ago

Very like and happy to stay here, near Uniqlo and food and beverage cafes, big size room, nice and helpful staff.

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Mardiah

Leisure

8.5

/10

Reviewed 57 week(s) ago

Strategic location in the middle of the old quarter, close to the night market, halal food, laundry, street food, restaurants. The room size is quite spacious, the furniture looks a bit old but functions well, there are not many choices for breakfast, almost every day the same menu. Overall, a good place to stay at Matilda Boutique Hotel

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V***n

Staycation

10.0

/10

Reviewed 65 week(s) ago

Lovely staff - flexible check in hours. Will definitely come back

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Lilis N.

Leisure

10.0

/10

Reviewed 93 week(s) ago

Very friendly staff, clean rooms, close to everywhere.

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1 people find it helpful

Accommodation's Reply

31 Oct 2024

Dear Ms Lilis, Thank you for taking the time to share such a wonderful review of Matilda Boutique Hotel and Spa! We are delighted to hear that you were pleased with the friendliness of our staff, the cleanliness of the room, and the convenient location of our hotel. We look forward to welcoming you back soon for more enjoyable experiences. Best regards, Matilda Boutique Hotel and Spa

Yudi P.

10.0

/10

Reviewed 99 week(s) ago

Staff very helfull and informative. Good location. Good room and clean.

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Accommodation's Reply

24 Sep 2024

Dear Sir/Madm Mr. Yudi, Thank you so much for taking the time to share your review about your experience at Matilda Boutique Hotel & Spa. We are delighted to hear that you were satisfied with the helpfulness of our staff, the convenient location, and the cleanliness of the room. Currently, we are the new management team of the hotel, and we are making continuous efforts every day to improve the quality of our services and upgrade our facilities to provide the best experience for our guests. Your positive feedback is a great motivation for us to keep improving. We look forward to the opportunity to welcome you back to Matilda Boutique Hotel & Spa in the near future. Best Regards Matilda Boutique Hotel & Spa

NGUYEN T. N. Y.

9.7

/10

Reviewed 99 week(s) ago

Clean room, good and attentive service. Very satisfied.

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Accommodation's Reply

30 Sep 2024

Dear Ms Nguyen TNY, Matilda thank you for taking the time to share your positive review about Matilda Boutique Hotel & Spa. We are very happy to know that you are satisfied with the cleanliness of the room and the attentive service of the hotel. Your satisfaction is the motivation for us to constantly improve and enhance the quality of service. Hope to welcome you again in the future! Wish you always healthy and happy. Best regards, Matilda Boutique Hotel & Spa

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Đ***n

Staycation

10.0

/10

Reviewed 101 week(s) ago

Friendly staff, clean rooms and new design, located right in the old town so walking around is very convenient

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3 people find it helpful

Accommodation's Reply

12 Sep 2024

Thank you for taking the time to share your positive review of Matilda Boutique Hotel and Spa! We are pleased to know that you had a pleasant experience with the friendliness of the staff, the cleanliness of the rooms and the unique design of the hotel. The location right in the heart of the old town is also one of our strengths, making it easy for you to visit famous places. We hope to continue to welcome you on your next trips to Hanoi. Best regards! Matilda Boutique Hotel and Spa

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G***g

10.0

/10

Reviewed 109 week(s) ago

perfect location, nice clean room, didn't have breakfast so wouldn't know. Book at the last price so it's cheap. We had an almost perfect night in Hanoi before going back. Thanks.

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L***n

Leisure

10.0

/10

Reviewed 111 week(s) ago

The staff was so friendly and gave us a wonderful service. Really enjoyed staying in this hotel. The location is nice with a spacious room.

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Nurhayani P.

Leisure

10.0

/10

Reviewed 112 week(s) ago

The location is very close to the night market. The staff is very helpful. Service and facilities are ok.

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1 people find it helpful

R***n

Leisure

10.0

/10

Reviewed 121 week(s) ago

Very pleasant. With friendly and helpful staff and comfortable hotel.

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Henny p.

8.5

/10

Reviewed 133 week(s) ago

Setelah perjalanan dari Hanoi, tidur di hotel ini sangat nyaman. Kasurnya bersih, wangi, dan lembut, walaupun ruangan kecil tapi sangat fungsional dan modern. Resepsionis sangat membantu.

2 people find it helpful

Uyen P.

8.5

/10

Reviewed 158 week(s) ago

Clean room . However, it is not very soundproof. The lady at the reception desk in the afternoon shift is very sweet. She cleaned the room very enthusiastic to help her. My vacation was really great. If I have a chance to return to Hanoi, I will definitely stay again

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8 people find it helpful

Nguyen N. H.

4.5

/10

Reviewed 161 week(s) ago

The service attitude of the management is too poor. The customer paid and left before checkout, but the manager arbitrarily took the passenger's luggage out of the underwear and bra and left it all out for the reason that he misheard the customer and didn't return. If the hotel wants to get more guests quickly, it's best not to behave so badly. Anyone who intends to book a room here should think before your luggage will be thrown out first on the grounds of mishearing. There will never be a next time

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4 people find it helpful

Vu Thi V. A.

8.5

/10

Reviewed 163 week(s) ago

Phòng sạch đẹp rất ok. Nhân viên thân thiện nhiệt tình. Sẽ quay lại ạ. Nhưng ban ngày mình ngủ dậy muộn phòng không cách âm các cô dọn phòng bên ngoài hơi ồn nhưng không sao ạ. 9 điểm

1 people find it helpful

Julianita a.

6.0

/10

Reviewed 164 week(s) ago

Staff less friendly and unhelpful. We carried a lot of stuff with suitcases but they didn't help. Unlike the hotels we visited before.

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1 people find it helpful

natthamon c.

8.5

/10

Reviewed 165 week(s) ago

The room is very clean, the service staff is very good.

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5 people find it helpful

Accommodation's Reply

01 Jul 2023

Dear Sir/Madam. On behalf of Matilda boutique hotel and Spa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback among st our team. We wish you such a wonderful day and we are looking forward to welcome you to our hotel again soon! Best regards! Hotel manager Minh Thoi

Matilda Boutique Hotel and Spa

Overall Ratings & Reviews Matilda Boutique Hotel and Spa

8.9

8.8

8.6

9.0

8.8

Traveler Reviews Matilda Boutique Hotel and Spa