Overall Ratings & Reviews Mystay Porto Batalha

I literally wanted to stay in this place, I accidentally booked the wrong date and the owner refused to help me changed it, they told me to contact expedia because it wasn't their problem, expedia told me that the owner refused to help ultimately I ended up paying for a room that I didn't even use. Worst hotel experience of my life. You guys should be ashamed

Great location near the main shopping area. If coming from Campahna station, take the bus and not the train to Sao Bento. There are steep stairs. Great set up for the services apartments

This property was in a great location and the room was big! Plenty of room to relax at the end of the day. I think, however, the hotel needs to better describe what fully automated means. I had no idea there wouldn’t be a person on staff. I wasn’t able to check in from the first e-mail that was sent because there were accidentally 2 people in the booking but I was traveling alone. I responded immediately to hotel and they told me they would change the booking. They did not do that in advance so when I arrived at the hotel in the pouring rain I couldn’t get in. That was frustrating. They did respond to phone call and I was able to check in. Once again I was confused because they use the word “pass” for room. I have traveled extensively and never heard that term either. After the initial confusion everything was great. I am an older person so not as tech savvy and I think word choice in hotel description could be improved for old people like me.

It was nice clean apartment. Great location in Porto.

Central location, great support staff.

Parking was a little challenging to find but once found it was really convenient.

Friendly staff, great location, good value, very clean.

The property looks newly renovated with hi tech feeling. The room was clean and the check-in was fast and easy. The location is "in the middle of everything". The property has locking boxes where you can temporarily store your belongings. They had a nice terrace at second floor. Cons: - comunications. Through Expedia you get no answers. Through the phone they posted, as well. Through the phone they send you 3 days in advance for SMS and WhatsApp nothing. I sent a message asking for parking options, and I got total silence. - on line check-in. To be able to receive the pass to enter your room, one has to enter personal data (for Portugese officials) and (a big surprise) the time of arrival and time of leave to the minutes. Who knows 3 days in advance the exact time to the minutes. - electrical outlets. No matter how we moved the beds, at least one outlet beside bed was covered by bed. We couldn't use it to charge the phone. - sound proofing. If you have good neighbors and sound sleep, all ok. If not, you can hear the ones above walking on the squeaky floor, the one beside talking and listening to tv, the frige (or something similar) from the building beside. - balcony. We had one in front of our window but to go there we must jump through the window (no door) - room view. We had a beautiful view of the back of a building and inside their rooms. - shower. The shower head was totally straight and flat, and the support was keeping it parallel with the wall. Water flows above.

I realize that inexpensive bookings means you get what you pay for but this was on a different level. 1) I only received an email regarding how to enter my room after I contacted Mystay when I found myself locked out the building in the middle of the night. 2) I found moths flitting around my room when I got in. 3) Found actual body hair that I took a picture of on the floor of my bathroom. Awful and disgusting. Nice area tho.

Really clean self-service hotel, good location near main train station, little bit hilly on one approach route but found better route. Nice neighbourhood.

It's a little difficult to find and the parking lot was a little ways away, which was $10 per day, but it's in a good location, close to restaurants and shopping. The room was comfortable and clean.

No staff at the hotel. It was difficult to find due to being on side road. Parking was difficult. I went to a main hotel on main road to get better directions. The garage was 24hrs with an attendant and about a 10 min walk. Hotel did have small elevator. Room was small (studio) but had a balcony which was great. Good view and we ate most dinners in the balcony. Perfect for watching sunset.

Very clean, very basic, poor surroundings, poor automated communication beforehand, impossible without Smartphone.

For a bathroom of that size you expect a decent amount of room in the shower cubicle. It’s so tiny that even a petite person has trouble turning around in there. You keep hitting the faucet. We had to ask a lady that was on her way out after knocking off work for soap. We only had tea bags on the first day. Thereafter nada

Had stayed at this hotel before they eliminated all human contact. No front desk, no room service. All electronic check in and check out. Very disappointing.

We had a difficult time finding MyStay, it's off the main drag. Parking was not close by and upon entering the room we noticed our bed was not made up. We called the property manager explained the situation, went out to walk, when returning, the room was ready for us to stay in.

Locker was convenient for storing luggage but had issues when needing to sign in. It would be a better service if you issued the door code in a separate text. Be warned the property is located down a steep lane way. If you are not fit to carry bags it may be an issue. Amenities were basic and rooms were in no way sound proof.

I didn't receive the check-in information until I asked, so only got it a few hours before checking in. The room was nice but dirty. There were a lot of hairs on the floor in the rooms. The lockers were very convenient though.

I was pleasantly suprised with my room at Mystay Porto Batalha. The room was extremely clean and has aircon and a bar fridge. From the train station the climb up to the hotel was incredibly steep up R. de Madeira but i found if you just walk up R. 31 de Janeira it was much easier even though it seems longer the walk is easier.

First of all, google maps led us up to this hotel, from Sao Bento station, up the steepest incline and set of stairs, I have ever encountered. If directions tries to take you up Rua Madeira, from that main, crazy intersection, look for parallel streets that will get you there more gradually. There was a lot of graffiti and broken glass in the area, and the following morning, there was usually an empty liquor bottle or beer bottles left on the stairs. The code to enter the building worked great, and our room was on the ground floor, which I think is the only one. The patio area was quite small, and practically enclosed, so you couldn’t see anything. The lounge was never open that I saw, so cannot comment on it. It was great that there are lockers there to store your luggage if the room isn’t ready. We never went down the steep hill to look for restaurants or shopping, since there is so much available at the top of the hill. It’s also close to the top of the Dom Luis bridge. Bed was comfortable and shower worked great. Would stay again, but would choose a balcony instead of the terrace, due to the lack of view of anything.