The place was clean and cute and the staff very helpful and friendly. It was way too warm for my taste—I had to open the window to let the cool air in and use my neck fan so sleeping was difficult. It’s also a little noisy when folks get up to use the WC at night because of the acoustics. Also, the keys were not in the box when I arrived after traveling for 20 hours but once I called, they fixed that right away and apologized. It’s a good room for the price but next time I’ll pay double for the ease of check in, the ability to control the air, my own bathroom, and the quiet. It’s perfect for budget conscious travelers—safe and clean. :)

Accessibility to facility was not that easy but once we got the code to get on, room was clean and comfortable there was no staff on the premises.

No mention on hotels .com that it’s a converted flat. 2 bathrooms are not enough for the number of guests that can stay. One shower was either far too hot or clap cold, the other only did cold. The heating was in full with no way of turning it down. Thus had to have the window open on a sketchy homemade bracket. But you could shut the curtains as the net curtain was on the same pole. And if you closed the shutter the window may as well not be open. No information was ever sent in regards to entering the building and the address on hotels.com has you on the other side of the road. Not that there are any signs or anything outside to locate it by. That being said, the rooms were clean and well presented and the beds were comfy

house was very clean

Derek the manager was great in making sure we had internet connection, cold water readily available, and aromatherapy with candles at night. Thank you!

The property manager was very helpful and friendly, and shared lots of information with us. We had a great stay in Edinburgh!

More could have been done by the property owners before our arrival to clarify how to get in to the property as it doesn’t have a reception desk - we didn’t receive any correspondence before arrival in relation to this, and only managed to gain access to the property as someone else was leaving

No tv, shared shower rooms, so loud with people coming in and out of their rooms early in the morning to use the bathroom. Could not sleep. Would not recommend.

Very good location, clean, low cost, perfect 👍

The room was okay once you get there, but getting there was the worse. Late and unclear communication, I looked for the place going up and down Bernard Terrace for more than 30 minutes. I finally got in touch with the facility, and was given instruction on how to enter the building, between the entry of the building and the room, it did not appear as if it was residential. Dark and dingy hallway and stairs, it was unbelievable!

Read carefully! Shared bathrooms. There are 2 but only one shower works. The drains are clogged and are slow to drain leaving you standing in a pool of water. The entrance is dark and dirty and climb up stairs.

No lift is available, shall carry heavy luggage is quit trouble some as need to carry manually from ground to 2nd floor ..

The room looked nothing like the photo, there were no photos of the building that the rooms are in (which I can see why now after I stayed here), and effectively I paid over £330 for a hostel. Worst part is I cancelled a room that was £45 in a hostel to stay here as I thought it would be a lot better. Turns out it was worse. Also, there were no windows.

Not much of a hotel as it was more like a dormitory in a (slightly run down) apartment block. There's a central communal room with bedrooms around it. Shared shower rooms and toilets. Good condition rooms and clean facilities.

WiFi and radiator basically don’t work

Great location! The place was clean and comfortable once we arrived though the entrance and stairs look a bit sketchy the room is actually quite lovely and comes with some tea and coffee packets. The bed was also comfortable though the walls are a bit thin so be aware when you are checking in to be mindful.

We didn't know to expect an unmarked property, but once inside we were pleasantly surprised. Very clean, quiet, comfortable and close to happily walk everywhere.

It was very nice. Really close to old town and the royal mile

Unfortunately, website doesnt state that this is an instaffed accommodation which was a bit unnerving for me as a solo traveller.

Was told en-suite . No Was told double room . No . Twin beds Quiet time 10pm-8am !! Heard room next door quite clearly talking and coughing . We left . Never stayed . Went to another hotel Stairs to the room are a death trap