Excellent hotel.

The bed was so comfortable and the room was nice and quiet. Breakfast was delicious and staff was friendly. The water pressure and temperature of the shower was perfect. The room had plenty of space. My only two complaints were that there was dark hair in the sink. I am blonde, so it definitely was not mine. One of the sockets next to the bed didn't work either, but there were plenty of other outlets around the room.

Perfect location, exceptional quality. Helpful staff.

Great location and easy access to theatres, parks, Royal Academy of music and general shopping . Everywhere is accessible and easy to get to . Well connected with tube lines, although Tottenham Court Road is very easy to walk to. I’ve been here a few times and continue to come back - The Level is worth paying the extra for the breakfast / all day refreshments and Tapas/ drinks . Truly lovely .

Beautiful hotel but on the night I was there the fire alarm started going off at 1am for 20 minutes. All of the guests were understandably distressed and had to leave our rooms, only to be told it was a fault on the system and had been happening recently. No staff members thought to warn me when checking in, and the next morning there was no apology or explanation even. I had a really important meeting the following day and ended up having an awful night sleep. Really poor service from a premium hotel.

Great location and good hotel

Friendly staff at the level, and a very useful amenity when travelling and wanting to unwind.

Lovely welcome, great comfortable clean room, and fantastic breakfast choices, presented and cooked very well. Definitely consider coming back!

Large nice room and level lounge is a nice amenity

We had a fantastic stay. The rooms were large, clean, comfortable and well equipped. The hotel is located a 1minute walk to Great Portland Street Station so transport access around London is easy. Good walking distance to Hyde Park and other local landmarks. Would recommend to anyone and would stay here again.

Outstanding - how hotels should be. Doesn't feel like a hotel. Very comfortable room. Choice of three pillows which I loved. Clean. Loved the included breakfast which was amazing, and a well equipped gym too. Fabulous all round.

Lovely room, great staff and level lounge provided lots of good quality food and drinks

Ecstatically pleasing but quirky room: No closet so clothes hang out in the open, only 2 storage drawers, no nightstand drawers and no work desk. Never did figure out how to work the lighting.

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A beautifully clean and well presented hotel. The staff were all welcoming and very polite. Breakfast was amazing with an excellent choice for everyone. I would definitely recommend this hotel.

Bathroom door was missing. Someone walked in on me at 8:30 am without knocking. No response from multiple emails to customer service manager.

Good location, can work on training staff on being polite and professional

Wonderful breakfast and happy hour. Clean and friendly staff. Couldn’t ask for more.

The hotel is in a great location as it is close to Regent Park, restaurants and shopping. The quality of the breakfast in the Level Lounge was very good and the the hotel staff was fantastic. The only negative is that they do not have parking at the hotel however there are parking lots close by. I would definitely stay at the hotel again with my family when visiting London.

Not 5* Not clean, a premier inn stay would have been better for food and comfort.