Overall Ratings & Reviews Retto Hotel

The accomodations is poor, the environment is bad. It gave me a horror experience with the creepy dime light and stinky bed sheet. The room look dirty and smelly. I then decided to check out, but they told me the money is burn. I only manage to get back the Rm50 deposit. But the money I paid for stay is burn. I'm so sad. The experience is so bad. But I can't do nothing and politely decided to check out due to not only the cleanliness issue but safety too. Please do something and hope I can get my refund. *I can see some store room in this hostel is not well clean, look so gross, with trash here and there, I'm sorry to say but I feel like entering a dr** addict place. Not safe. The lobby also smell like cigarettes and sour smell, the path along the stair to next level of this hotel is too dark, so dirty and undescribable. I noticed several people booked from this hotel on the same day check out after realizing the condition is not same as advertised in that app.

very bad check in with the rude front desk man ! never going to stay again .