Harper Wahid Hasyim, Medan by ASTON

Explore Harper Wahid Hasyim, Medan by ASTON
8.7
Very Good
From 2,474 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Harper Wahid Hasyim, Medan by ASTON
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Bedroom (73)
Ambiance (61)
Room Space (61)
Staff Friendliness (59)
Bathroom (58)
Distance to City Center (55)
Hotel Area (49)
Accessibility (46)
Surroundings (45)
Wifi (44)
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Traveler Reviews Harper Wahid Hasyim, Medan by ASTON

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Customer reviews
nurhayani s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Great location, clean rooms, great food, hope to stay at Hotel Harper again.
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1 people find it helpful
K***i
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
The room was very clean, very spacious, clean, tidy, comfortable, cold AC, and the kids were happiest to get snacks in the mini fridge. Strategic location close to Ucok Durian, friendly staff, from security, reception, waiters, and roomboys, a varied breakfast menu, a comfortable, safe 3-day stay.
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A***y
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Always a pleasure to stay here, the cleanliness is unquestionable, the facilities are good, the staff and service are very good.
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Has M.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel's location is close to the mosque, park, and culinary spots such as Coffe Crown, Bebek Slamet, and Ucok Durian, and the location is also convenient because it is not in a crowded and crowded area.
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1 people find it helpful
M***d
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Staycation
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6.7
/10
Reviewed 4 week(s) ago
My stay was quite a surprising experience. I had to wait about 15 minutes for my room even though I arrived at 3 PM. The receptionist was so-so, not particularly friendly, but compared to Aston hotels in other cities, the hospitality was definitely far from up there. The room service staff was friendly, the check-out receptionist was friendly, and the restaurant staff were also friendly. When I entered my room, I was surprised to find the water in the toilet, sink, and shower was cloudy like coffee, even though I was just about to perform ablution. I complained, and the hotel resolved the issue fairly quickly, although the water still wasn't clear (it remained slightly cloudy until we checked out). The room was right next to the elevator, with a good bed, large windows, and a fairly cold AC. Overall, aside from the water issue, the room was fine. The restaurant menu was quite varied, and the staff at breakfast were helpful and explained the menu. The tauco was delicious. The water issue was a real annoyance. The only compliment I received was an apology. For a hotel by Aston, this was quite disappointing.
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wahyu r.
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Staycation
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9.7
/10
Reviewed 5 week(s) ago
citylight view is the best 👍🏼
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L***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room was clean but it was a shame that the water in the yellow room and the sink took a long time to drain (room 210).
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1 people find it helpful
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Purim M.
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Business
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9.1
/10
Reviewed 5 week(s) ago
Strategic location and according to the price paid
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Verified Traveler
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10.0
/10
Reviewed 7 week(s) ago
recommended for visitors to Medan
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Accommodation's Reply
03 Mar 2026
Dear Valued Guest, Warm regards from Harper Wahid Hashim Medan Hotel. Thank you for your review and feedback. We are delighted to hear that your stay was so enjoyable that you recommended us to other guests visiting Medan. Your compliments motivate our entire team to continue striving for friendly service, comfortable accommodations, and memorable stays for all our guests. We look forward to welcoming you again in the future and look forward to providing you with a similarly impressive experience. Sincerely, Adi Suprayatno, Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 7 week(s) ago
recommended for visit while
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Accommodation's Reply
03 Mar 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hasyim Medan. Thank you for your kind recommendation and for choosing to stay with us during your visit to Medan. It is truly rewarding to know that your experience left a positive impression and that you would suggest our hotel to fellow travelers. Your endorsement means a great deal to our entire team, as we continuously strive to deliver comfort, attentive service, and a memorable stay for every guest. Knowing that we met your expectations encourages us to maintain the highest standards of hospitality. We look forward to welcoming you back on your next trip to Medan and ensuring another exceptional experience. Warm regards, Edi Suprayetno Hotel Manager
P***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank you for the experience of staying even though it was only 1 day for business purposes.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your positive experience with us. We were honored to have the opportunity to assist you during your business trip, even if only for a short time. We hope that the services and facilities we provided made your stay comfortable and memorable. Your compliments motivate our entire team to consistently maintain the quality of our service. We look forward to welcoming you again on your next visit and expecting an equally impressive experience. Sincerely, Adi Suprayatno, Hotel Manager
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G***a
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Leisure
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9.4
/10
Reviewed 12 week(s) ago
The security officers were quick to assist with parking the vehicle, the check-in process was smooth, and the other officers were friendly.
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback regarding the preparedness of our security team in assisting with the parking area, the smooth check-in process, and the friendliness of all our staff. Your review is a valuable inspiration to our entire team to consistently maintain the quality of service and standards of excellence for all our guests. We believe that attention to detail and a genuine attitude of service are essential to a memorable stay. We look forward to welcoming you back to Harper Wahid Hashim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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Verified Traveler
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10.0
/10
Reviewed 13 week(s) ago
input about breakfast.. please also provide fish variants.. because there are guests who are allergic to eating cut chicken
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Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. Your compliments are extremely important to our management team and will be taken into consideration to improve the quality of our service, particularly the breakfast experience. Regarding the menu variety, we understand that some guests have dietary needs and restrictions. Please be informed that our hotel regularly offers seafood three times a week as part of our rotating breakfast menu. However, we will take your suggestion into consideration further to ensure that future breakfast menus are more diverse and inclusive for all guests. We sincerely hope to continue providing you with a comfortable and memorable experience on your next visit. Thank you for your trust in Harper Wahid Hasyim Medan. Sincerely, Edi Suprayetno, Hotel Manager
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N***a
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
Comfortable and enjoyable. Suitable for families.
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Harper Wahid Hashim Medan Hotel. We greatly appreciate your compliments. We are honored to know that the hotel's atmosphere and facilities provided a memorable and ideal experience for spending time with loved ones. The comfort and safety of all our guests, especially those traveling with families, is always our top priority. We hope to welcome you back on your next stay and provide you with an even more meaningful experience. Sincerely, Adi Suprayatno, Hotel Manager
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D***a
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Leisure
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10.0
/10
Reviewed 16 week(s) ago
Recommendations for staying in the city center 🫰🏻
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We appreciate your compliments and are delighted to hear that our hotel's location facilitated your stay in the heart of the city. Guest satisfaction is our top priority, and positive reviews like this encourage our entire team to continue maintaining the quality of service and comfort we provide. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, Adi Suprayatno, Hotel Manager
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Fiddini A.
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10.0
/10
Reviewed 16 week(s) ago
best hotel, rooms, staff, everything is good
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2 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Ms./Mrs. Fiddleny A., From Harper Wahid Hasim Medan Hotel, we would like to express our sincere gratitude for taking the time to share your experience staying with us. Your compliments are a significant sign of trust for our team. This recognition motivates us to maintain the quality of service, comfortable accommodations, and friendly hospitality that are our core commitments to every guest. We hope to welcome you back in the future and provide you with another memorable stay. Sincerely, Adi Suprayatno, Hotel Manager
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T***a
icon-Business
Business
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9.7
/10
Reviewed 16 week(s) ago
Check-in was fast, staff was friendly, and breakfast was varied and delicious. Close to Durian Ucok, Pringgan Market, and other attractions. Toilet cleanliness needs improvement. It's clean, but the water in the toilet bowl is yellow.
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your stay with us. We greatly appreciate your compliments on the smooth check-in process, the friendliness of our staff, and the quality of our breakfast. We hope our hotel's excellent location will facilitate and enhance your exploration of the surrounding area. Regarding your comment about the bathroom facilities, we appreciate your attention. We have taken this feedback seriously with the relevant team. Please be informed that this issue occurred while we were performing plumbing and water tank maintenance, and all facilities are now functioning normally. We apologize for any inconvenience caused. Your feedback is invaluable in our continuous improvement of the quality of our services. We look forward to welcoming you back in the future for an even better stay. Sincerely, Adi Suprayatno, Hotel Manager
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C***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
good facility...........,.........
1 people find it helpful
Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hasyim Medan. Thank you for taking the time to share your positive impression with us. We are delighted to know that the facilities provided contributed to a pleasant stay experience. Your appreciation is truly encouraging for our entire team to continue delivering comfort and quality service at every touchpoint. We sincerely look forward to welcoming you back in the near future and ensuring an even more memorable visit on your next stay with us. Kind regards, Edi Suprayetno Hotel Manager
Agung H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
okay good gooddddddd mantappppppp
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Accommodation's Reply
15 Dec 2025
Dear Mr. Agung H., Thank you for your positive feedback. We appreciate your compliments and are delighted to hear that your stay was memorable. Such encouragement motivates our entire team to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back in the future for another memorable experience. Sincerely, Adi Suprayatno, Hotel Manager
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N***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Wonderful room... Really cool... Clean and the staff are also friendly.
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Accommodation's Reply
11 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the comfort of your room, the cleanliness of the hotel grounds, and the friendly service from our team have left a positive impression on you. Such reviews are a great inspiration to our entire team to continuously maintain and improve the quality of our service so that all guests have a pleasant and memorable stay. We hope to welcome you back on your next visit to Harper Wahid Hasim Medan Hotel. Sincerely, Adi Suprayatno, Hotel Manager
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Number of reviews per page
20
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