8.4
Very Good
From 970 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about BDI Townhouse Hotel & Residence Balikpapan
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Accessibility (14)
Distance to City Center (13)
Surroundings (13)
Staff Friendliness (13)
Room Space (13)
Bathroom (13)
Bedroom (12)
Family Friendly (10)
Check-in/out Time (10)
Hotel Area (10)
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Traveler Reviews BDI Townhouse Hotel & Residence Balikpapan

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Customer reviews
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Actually, it's quite recommended, but unfortunately when I booked the room, I had already paid on Traveloka but the rooms were sold out. In the end, I upgraded the room type. Luckily, the service was friendly. Hopefully, next time, the room stock on Traveloka and offline can be adjusted, so there's no need to cancel or upgrade the room again, because the matter of funds being held on Traveloka is quite complicated and time-consuming.
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Accommodation's Reply
25 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience visiting bdi townhouse Hotel & Residence Balikpapan. We sincerely apologize if our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide even better service. We hope to have the opportunity to welcome you back on your next visit. Best regards, Management. Bdi townhouse Hotel & Residence.
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Y***f
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Staycation
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8.8
/10
Reviewed 5 week(s) ago
Overall okay, God willing, next time I will come here again, the service is friendly and also good, the room has a bathtub so even the little ones like it, unfortunately the AC makes a noise when it is turned on, sounds from the outside yard can also be heard, next time I will change the room type.
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience visiting bdi townhouse Hotel & Residence Balikpapan. We sincerely apologize if our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide even better service. We hope to have the opportunity to welcome you back on your next visit. Best regards, Management. Bdi townhouse Hotel & Residence.
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M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The first time I stayed here, it was quite a pleasant experience. I found out about this hotel from Traveloka, but when I was looking for hotels, many were full. It was worth the price. For elderly people who use wheelchairs, it was quite a hassle to go up to the upper area, but overall it was ok.
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Accommodation's Reply
18 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing bdi townhouse Hotel & Residence as your accommodation for your holiday with your family. We hope we can always provide the best service. We look forward to welcoming you back to bdi townhouse Hotel & Residence. Best regards, Management. Bdi townhouse Hotel & Residence.
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Hidden game location, entered into a residential area, overall okay, but you can hear the sound of dogs barking, maybe from the housing complex around the hotel, quite recommended according to the price.
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Accommodation's Reply
14 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience visiting bdi townhouse Hotel & Residence Balikpapan. We sincerely apologize if our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide even better service. We hope to have the opportunity to welcome you back on your next visit. Best regards, Management. Bdi townhouse Hotel & Residence.
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C***n
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Staycation
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8.2
/10
Reviewed 6 week(s) ago
Took a 1br villa, the room was comfortable, but it was a bit dusty when we first entered, it seemed like the room had been empty for a long time so it had never been mopped. I liked the bathroom, it was spacious, the water was strong, and it was clean. The room didn't smell musty either.
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Accommodation's Reply
14 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience visiting bdi townhouse Hotel & Residence Balikpapan. We sincerely apologize if our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide even better service. We hope to have the opportunity to welcome you back on your next visit. Best regards, Management. Bdi townhouse Hotel & Residence.
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D***d
icon-Leisure
Leisure
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8.5
/10
Reviewed 7 week(s) ago
Suitable for bringing family and bringing your own vehicle
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Accommodation's Reply
14 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing bdi townhouse Hotel & Residence as your accommodation for your holiday with your family. We hope we can always provide the best service. We look forward to welcoming you back to bdi townhouse Hotel & Residence. Best regards, Management. Bdi townhouse Hotel & Residence.
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D***d
icon-Transit
Transit
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8.5
/10
Reviewed 7 week(s) ago
At breakfast, if you want an omelette, request it first because there is no egg station available.
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Accommodation's Reply
06 Aug 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience at bdi townhouse Hotel & Residence Balikpapan. We sincerely apologize if our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide even better service. We hope to have the opportunity to welcome you back on your next visit. Best regards, Management. Bdi townhouse Hotel & Residence.
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I***N
icon-Leisure
Leisure
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9.4
/10
Reviewed 9 week(s) ago
Comfortable atmosphere for relaxing.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing bdi townhouse Hotel & Residence as your accommodation for your holiday with your family. We hope we can always provide the best service. We look forward to welcoming you back to bdi townhouse Hotel & Residence. Best regards, Management. Bdi townhouse Hotel & Residence.
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R***a
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Staycation
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8.5
/10
Reviewed 11 week(s) ago
Location in the city center, comfortable environment, friendly staff, rooms are always cleaned every day, fast response, satisfied staying here, definitely come back again and again
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Accommodation's Reply
09 Jul 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing bdi townhouse Hotel & Residence as your accommodation for your holiday with your family. We hope we can always provide the best service. We look forward to welcoming you back to bdi townhouse Hotel & Residence. Best regards, Management of bdi townhouse Hotel & Residence.
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R***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 12 week(s) ago
Strategic location in the city center, comfortable environment feels private, friendly staff, fast response, yesterday we stayed here for 5 nights, the room was spacious, there was a balcony, the room was always cleaned every day, we will definitely come back and come back again to stay here.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Lisa. S.
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
first time staying here, the place is beautiful and cool, city center but not noisy, very quiet and comfortable. spacious room got a swimming voucher also stayed here, happened to get a room with a bathtub, everything is clean, there is a large wardrobe to store things and lots of drawers too. the only problem is the water heater, the hot water doesn't come out so when taking a shower the water is very cold. improve the cleanliness of the sheets and blankets, for the service all the staff are friendly and agile when asking for help
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+5
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Accommodation's Reply
03 Jul 2025
Warm Greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience visiting bdi townhouse Hotel & Residence Balikpapan. We sincerely apologize that our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide better service. We hope to be given the opportunity to welcome you back on your next visit. Best Regards, Management bdi townhouse Hotel & Residence.
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s***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 14 week(s) ago
Beyond expectations, even though it is in the city center, the environment feels comfortable and quiet.
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Accommodation's Reply
03 Jul 2025
. Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Good, good, good, good and clean, clean, and big room, luxurious, beautiful and safe.
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3 people find it helpful
Accommodation's Reply
12 May 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing Townhouse bdi hotel as accommodation to fill your holiday time with your family. Hopefully we can always provide the best service. We look forward to welcoming you back to Townhouse bdi hotel & Residence. Best regards, Management. Townhouse bdi hotel & Residence.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
As usual, as soon as I entered, I immediately checked the details of the room's condition. - There were several red stains on the sheets, saliva spots or something on the sofa bolsters, and towels that smelled musty. For the fabric, I understand because sometimes the laundry washing machine doesn't perfectly clean stains and sometimes it still smells musty. - There were shoe prints on the room floor. It takes precision to see shoe prints in minimal lighting. It looked like they had been swept and wiped lightly. The soles of my feet were quite uncomfortable but oh well, maybe I was in a hurry to clean them because I was chasing check-in time. - Ants came in and out through the window, climbing onto tables and trash cans that had food. For the ants, it was quite disturbing. - There were cockroaches in the bathroom and mosquitoes in the room, I understand. - For the restaurant, the food choices were not very varied and the staff were busy on the phone when there were guests. - For other areas, it was quite pleasant and all the staff were very friendly.
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2 people find it helpful
Accommodation's Reply
12 May 2025
Warm Greetings from Townhouse bdi hotel & Residence Balikpapan. Thank you for taking the time to rate and review your experience visiting Townhouse bdi hotel & Residence Balikpapan. We sincerely apologize that our facilities did not meet your expectations. We will evaluate this and immediately make improvements to provide better service. We hope to be given the opportunity to welcome you back on your next visit. Best Regards, Management. Townhouse bdi hotel & Residence.
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Yetti W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Staying at BDI Townhouse because of my nephew's wedding, accidentally booked through the app and got a sudden sale price. When I was in the room, the kids were really happy, the room was big and had a bathtub. What made it even happier was that it was close to the swimming pool, and it was free. When I left the complex, I was greeted by various culinary delights so it wasn't difficult.
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Accommodation's Reply
12 May 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing Townhouse bdi hotel as accommodation to fill your holiday time with your family. Hopefully we can always provide the best service. We look forward to welcoming you back to Townhouse bdi hotel & Residence. Best regards, Management. Townhouse bdi hotel & Residence.
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M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Comfortable especially for families with children, the swimming pool is clean.
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1 people find it helpful
Accommodation's Reply
12 May 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing Townhouse bdi hotel as accommodation to fill your holiday time with your family. Hopefully we can always provide the best service. We look forward to welcoming you back to Townhouse bdi hotel & Residence. Best regards, Management. Townhouse bdi hotel & Residence.
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Minus the slow wifi, but everything else is okay.
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2 people find it helpful
Accommodation's Reply
11 Apr 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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Izmi K.
icon-Staycation
Staycation
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10.0
/10
Reviewed 24 week(s) ago
very comfortable until the room was extended for 1 HR because the little one was so comfortable
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Accommodation's Reply
09 Jul 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing bdi townhouse Hotel & Residence as your accommodation for your holiday with your family. We hope we can always provide the best service. We look forward to welcoming you back to bdi townhouse Hotel & Residence. Best regards, Management of bdi townhouse Hotel & Residence.
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Siwie P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
Stay 2 Nights at BDI 1 Night at Villa Ruby 17, 1 Night at Junior Suite Room 308, 3rd Floor. Because we still use stairs, it's quite a walk up to the 3rd floor 🤭. Friendly staff. Cleanliness is maintained. Given free swimming vouchers for 2 children, can be taken again at the reception the next day. Happy children. Delicious food, each room has its own advantages and disadvantages. God willing, it will be one of the places to stay if you go to BPP again. Thank you 🙏🏻
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3 people find it helpful
Accommodation's Reply
09 Jul 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for choosing bdi townhouse Hotel & Residence as an accommodation to fill your holiday time with your family. Hopefully we can always provide the best service. We look forward to welcoming you back to bdi townhouse Hotel & Residence. Best regards, Management bdi townhouse Hotel & Residence.
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Siwie P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Stay 2 Nights at BDI 1 Night at Villa Ruby 17, 1 Night at Junior Suite Room 308, 3rd Floor. Friendly staff. Cleanliness is maintained. Given a free swimming voucher for 2 children, can be taken again at the reception the next day. Happy children. Delicious food, each room has its own advantages and disadvantages. God willing, it will be one of the places to stay if you go to BPP again. Thank you 🙏🏻
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Accommodation's Reply
11 Apr 2025
Warm greetings from bdi townhouse Hotel & Residence Balikpapan. Thank you for leaving us a great review. We are glad you had a positive experience at bdi townhouse Hotel & Residence Balikpapan, we are very happy to read your review. We place customer experience and satisfaction as our priority, your review reaffirms the hard work we do every day. We look forward to welcoming you back to provide the best experience at bdi townhouse Hotel & Residence Balikpapan. Best regards, Management
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