Overall Ratings & Reviews Royal Decameron Punta Centinela

Suave

It's always a pleasure to stay at Royal DeCameron. Security, a variety of dining options, family friendly, etc. However, if you have a light sleep, it'd be a little hard since there's music until about 2 am (at the disco) and people start working very early. Thus, if they'd invest in room isolation, that would be great. Moreover, I don't recommend leaving your valuables without security. Use the safe or carry your lock if you don't want to have a bitter experience.

The beach was nice. The bathroom was old an unsafe. Also in the dining area there 3 big cats running around loose as they pleased. That was disgusting for me. I did not know they would let cats run aorund looking for food in the dining area. This was very unconfortable for me.

Everything is excellent , very nice service

Overrated place, no wifi at all, bad all inclusive service, all rooms with broken AC , for the price is a very bad choice. Will never recommend or come back again

Pictures look different There is no good options in food

Is a good place.

The Gym was no t too good the machine are too old

Is ok

Beautiful place and the people are amazing and very helpful

I like the bartender is so nice and the show is nice

There was so much hair in my bathroom , multiple friends got sick. Lack of vegetarian options. Everything understaffed. Never going back

The place is very clean ! Service was excellent! Beach was to ruff but we liked We love Ecuador is dream land !

The best barthenders everyone so nice i love this resort i cant wait to come back

I would recommend this property property for families and/or traveling with friends. Check in time is 15:00 hrs (strictily) so it is advisable to book flights accordingly. Transportation from Guayaquil Airport to Punta Centinela is 2 hours and there is Decameron counter at the Airport where you can book transportation. The staff is friendly and willing to help, the A/C of my room did not work and I was moved to a better room. Pool activities are as expected for all inclusive resorts, two pools available and overall good. Beach facilities are really good and beach bar is just on the beach, cocktails are acceptable and beer is also available. I would suggest to improve drinks in the other bars as same cocktail taste really different from the beach bar. Breackfast is really good specially omelettes. The buffest overall is good with different healthy options (grilled vegetables, cuscus, no sugar drinks, etc). Restaurants for dinner are ok, I would suggest the Mediterranean restaurant. Our overall expreience in Roya Decameron Punta Centilena was really enjoyable, as I said I would recommend for short time stays or traveling in family / friends plan.

Privacy if it did not like not enough sings to find the hotel

The attention of the staff coul be better, they have to improve in the selection of the food and quality.

The check in was not as pleasant, we got dropped off at 2:30, I knew that check in was not until 3:00, our trip from the city took us over 2 hours, we were told that the taxi could not bring us in and we needed to wait until 3 under the hot sun,I asked if we could use the bathroom and wait in the lobby, we were told that there were too many people in the lobby, I had never heard of this, I was not asking for the key to the room just needed to be in a waiting area like decent paying customers not like someone who was not paying for the room, finally security gave the okay for me just to go in and use the bathroom, after speaking to someone in security we were able to wait in the lobby. I have visited resorts all over the world and never had this experience .

On a positive note, the facility was very clean and the beach was beautiful, along with the pools. The dinners in both specialty restaurants were very good. As Americans w/ some Spanish knowledge at times it was very difficult to communicate. Not many speak English. We went on fabulous tours with the help of Paola she was amazing!!!!! And she helped us when we had questions at the front desk. If you never had good ceviche, definitely have it there at the beach side bar!!! AMAZING and FRESH!!! It is great for families but even as a couple we didn't feel out of place. Now the negatives, the food at the buffet was so-so, no matter if breakfast, lunch or dinner. There wasn't a lot of variety (especially Breakfast) and it was bland. I basically ate fruit and french toast everyday. The service also was slow and somewhat inattentive....now it could be a societal thing, but as Americans when I sit down within a minute or 2 I expect drinks, coffee, water, or at least someone acknowledging me. That just didn't happen. And trying to get a refill of a 4oz coffee or water....good luck. At one point i did just go up and refill my own coffee and cream but that was also the 4th day there and i was not happy with service. Also for an All-inclusive resort you would think a Solo cup would be a good size for a drink, whether it water, soda, or a cocktail, not here more like a Dixie cup about 4oz. That is not an exaggeration. Cocktails were weak, had to say Mas Rum a lot. Overall 3.5 solid.

The first night our room was not very good. The air conditioning was loud and we were right next to the outside door. We could hear everyone coming and going. It was very loud. We asked for a new room the next night and it was much nicer. The beds and pillows were a bit hard and the buffet food was average. We could not make reservations at the restaurants because they were booked early. It was an average stay.