Overall Ratings & Reviews Hideaway at Royalton Punta Cana, An Autograph Collection All Inclusive Resort & Casino – Adults Only

Fantastic stagg

Service, the staff is so kind!

The personal was the best!

It said adults only but there were children all around

Fiar service - not Cleaning

Horrible experience. Worst all inclusive I have been to! First when we came our room was occupied we had to wait on another room. We could not eat any decent dinner for the first 3 nights because we have to book on the royalton app to eat at restaurants and according to the app they are fully booked! Fourth day was the same I had to take it up with management because I decided my money wasn’t going to go like that. Another issue was language barrier, staff barely knew English so it was very difficult to communicate. They will charge a certain price to book excursions for you but if you book it online by yourself it is like 100 bucks cheaper. Food was not what I expected at all very bad.

I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!

Sheets had stains on them. Hair on floor. Rushed to order food because they were short staff was rude. Only person that was pleasant was Fredrico in the buffet area as well as the young ladies in the coffee shop. Room wasn’t ready until five. Safe wasn't working, bar wasn’t filled. Beware of this place. The water to brush my teeth came out brown. This is on the Hideaway side. We will never stay here ever again. The shower was dirty. Not too sure why it took so long to get into a dirty room.

The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.

Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.

The property was very clean.

I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience

The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.

Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.

The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated

The property was nice. The place was relaxing and felt like there was something to do always, never a bored moment. Estela from housekeeping made our room everyday and went above and beyond on the presentation and always making sure everything is to perfection.

It was just okay. I would not care to stay again.

Nice people

When booking this property, we were under the impression that this was an adults only property when in actuality it wasn’t. There were kids all over the property. The service was horrible. The food was disgusting to say the least and there was not many options to chose from. After our 2nd day the report went under construction. The overall experience just sucked.

It was fun and enjoyable.