Polana Serena Hotel

Explore Polana Serena Hotel
9.0
Exceptional
From 289 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.0

Service and Facilites

9.0

Traveler Reviews Polana Serena Hotel

Number of reviews per page
20
40
Top reviews
Betzabe
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

easy to get anywhere
James
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10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Fancy, beautiful hotel facing the sea with lovely rooms and helpful staff. Need I say more?
Ali
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very good.
Donna
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6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Expected more from this high rated hotel. As a female solo traveller, I requested airport pick up and confirmed it twice. The communication to do that took several days each time. Upon my arrival, the driver was holding the hotel name sign but he did not have my name on his list. Luckily he was still able to take me. Room was clean and comfortable. Wifi was excellent. Pool was great. There were many conferences/events going on in the hotel. When I went in for lunch, it was empty. I looked at all the hot dishes and started with a salad. All the attendees came in and the line for the hot food was so long, I left. While in line, the attendees also took almost all of the desserts as they waited. For cold salads, buns and a couple desserts it was 55CAD. I thought that was outrageous for what I ate. I requested at minimum a partial refund at the front desk. She had to call the restaurant. Rep came and he had to call his superior. This superior had to call his superior. I left the hotel before this issue was resolved. The last employee/manager did waive my dinner on my last night. I would not return to this hotel.
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Sandy
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The staff were brilliant!!
James
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Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Have stayed four times now. Every stay has been excellent!
Donna
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with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

I had an amazing stay. Beautiful and safe place. Great staff and very clean. The only thing-it was very pricey considering local prices. The food, shuttle services, and amenities cost at least 3x that of offsite options.
Robert
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10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Gina
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
Maria De Carvalho
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Perfect in every way!!!!
Anselmo
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
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Anja Andrea
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with Partner
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

We enjoyed the pool
Mathias Bohlin
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10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Ærverdig og imponerende hotell i et rolig strøk i Maputo. Kan best oppsummeres som en klassisk fasade med moderne rom. Be om veranda med utsikt over Det indiske hav. Meget godt frokosttilbud og flere flotte restauranter og barer, samt upåklagelig room service. Satte stor pris på bassenget og gymfasilitetene, som er blant de beste i byen. De ansatte er kjempehyggelige og gjorde oppholdet til en drøm. Husk å sjekke ut kunst- og håndverksmarkedet et lite kvartal lenger inn i byen.
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Domingos
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Excellent
Shari
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
Yolanda
icon-with Partner
with Partner
8.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!
Bianca
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅
Vaibhav
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Business
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Good location and helping staff
James
icon-Business
Business
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Excellent property
Nelia
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Perfect
Number of reviews per page
20
40