Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns.

This is a great resort with expansive swiming pool, great food and customer care. We enjoyed our stay.

The selection of food for vegetarians , beautiful white beach, clean and maintained property.

Everything was good except the seaweed which can be cleaned on daily basics. Food choices was more inclined towards South Asian community.

Staff were amazing and so friendly, the hotel was immaculate and always staff cleaning. Would definitely recommend this hotel. Food all amazing quality and great places to eat. Pools were amazing and so big! Love to come back again! The rooms were gorgeous as well!

Great location. Not the friendliest staff when we visited, and the resort could do with a little more TLC in places, but a pleasant stay regardless. But we had a wonderful time. The Valentine's special was a rip off considering it was 90% the same food as the all-inclusive menu we had already paid for.

I spent 11 days at the resort and was thoroughly impressed by the customer service, attentiveness, cleanliness, and overall resort performance. In particular, there were several people that went above and beyond to include Sabina and Catherine in the dining hall; bartender Paul and multiple other drink servers; and managers Mercer and Defence. I was also impressed with the Spa, in so much I had four spa services. Although the spa is somewhat small for a resort this size, that didn’t take away from the professionalism and expert services demonstrated by Berniece (I believe that’s her name) and Vivian. A major observation I have is that I strongly encourage management to have hand sanitizer accessible for employees and guest throughout the resort specifically in the dining hall, and where food is served for obvious hygienic reasons.

Loved this place, EVERYONE was super polite and helpful. The variety of food was very good and tasty too! Will definitely do a return visit! Thanks everyone! Ingrid

Property is very very big and right on the beach. I would say the biggest complaint is the wifi in the room is very weak and not that much better when you go around the property. Second, please put a window instead of a screen in the bathroom. We were next to the stairs and it’s just people walking around all hours of the night talking loudly and sliding their feet in their sandals on the ground. Third, it’s not really a complaint but the pool bar would be better if it was completely wrap around. We noticed it was always the same people that went to the pool from opening to close and just stay glued to the pool bar which means less room for other people.

Great family fun!

I had a wonderful stay at Southern Palms Beach Resort. From the moment I arrived, everything was smooth, welcoming, and very well organized. The resort is beautiful, clean, and perfectly located on the stunning Diani Beach. My Oceanfront Deluxe room was amazing—spacious, comfortable, spotless, and with incredible views of the ocean. It was the perfect place to relax and enjoy the peaceful atmosphere of the resort and the beautiful beachfront. A special thank you goes to Regina, my Guest Experience Assistant, who truly made my stay unforgettable. She assisted with my check-in and went above and beyond to arrange several incredible experiences for me. Regina organized an amazing private dinner on the beach, which was beautifully set up and absolutely magical. She also helped arrange a fantastic beach cabana experience and a jet ski activity, which were highlights of my visit. The entire staff at the resort was friendly, professional, and welcoming, and you can tell the team takes great pride in providing a great guest experience. Zakia, who is AMAZING, was my attendant for my cabana. I had an equally great attendant for my Dinner on the Beach. I highly recommend Southern Palms Resort to anyone visiting Diani Beach. It’s a beautiful property with excellent service and unforgettable Indian ocean views.

Good amenities and very welcoming

The room big clean, safe heaven the pool was marvelouse

Very happy with the Asian vegetarian menus available at the hotel (including Jain options). They keep the guest entertained via pool volley ball, water polo and evening dances with DJ.

The customer service at Southern Palms was great, and the place itself was great.

"We had an exceptional stay at Southern Palms! The property exceeded our expectations with its outstanding amenities, impeccable cleanliness, and spacious rooms. The beautifully maintained gardens and pools, which were spotless and inviting, added to the overall charm. The beach was breathtaking, with its powdery white sand and crystal-clear waters. The staff went above and beyond, providing top-notch service with their kindness, courtesy, and attention to detail. We especially loved the evening tea time, which offered an incredible array of savory and sweet treats catering to diverse tastes. The variety of food options was impressive, and we appreciated the effort to accommodate different ethnic dietary needs. Overall, we're already planning our next trip back to Southern Palms – it's truly a gem!" Mo & Shy

Yes, enjoyed my stay

Amazing place to be. Fabulous views of the ocean, the rooms are cleaned daily and the staff are all amazing! Well done team.

Clean facility

Service and friendliness was top notch. We had a few issues with the room being ready for us on arrival but this was remedied and we thoroughly enjoyed the stay. They catered to our two 8month old twins with each meal and provided plenty of gluten free options for me.