Overall Ratings & Reviews Hennessy Park Hotel

Good hôtel for transit

The 2 ladies at the front desk were amazing and helpful .Arrived early but Our room wasn’t ready.they let us use the shower in the spa so we could freshen up and get some touring in.

Service very good

Hotel not as described, the pool is and has been closed for months despite being advertised on the website (and hotels.com website) as being available, not the case. Ruined the stay. Hotel only willing to offer 10% refund which was rightly declined. Offer upped to include dinner, also declined. Hotels.com were worse than useless and their rep couldn't even work out 10% of the total, failed as basic maths and under refunded despite me refusing the refund anyway. Went to American Express who charged back 50% of the booking to the hotel and rightly so, taken 8 weeks to get the right decision but finally got there. Would never stay in this establishment again and will go out of my way to ensure everyone else we fly to the island doesn't either.

Didn’t get the pleasing experience from the Spa. Otherwise, everything was good. Great for business meetings around and at the hotel.

Stayed at the Hennessy the second time, after me complaining that our room wasn't cleaned until after 4pm on the first trip, it happened again. The hotel is under renovations are taking place late into the night even after complaining it didnt stop until at 11pm. The next night there was a party and music was so loud that we didnt get much sleep as it went on until after 1am.

This was a work trip and I took my wife we were very disappointed in that the hotel had some refurbishment being done and the swimming pool and pool area was out of bounds this was not highlighted when making the booking and paying full price. The breakfast was overall good but the food in the evening was poor so we only ate in the hotel one night there are eateries in walking distance. We did get a room upgrade which I may have got anyway as I am a Hotels Gold member. Wayne

Too overrated hotel Very poor service at restaurants Bar lounge very arrogant & unfriendly staff Only good thing was staff at Reception were very friendly Given an alternative choice I wouldn’t stay again

Perfect location for vacation, front desk is good but Dimitris (a front desk staff) is super amazing. Kitchen has organic food but adding more food on the menu will be really good for a long stay

AC was not working and room service was not great + breakfast was not Upto the standard

My stay was very good. Should I recommend improvement if the quality of food and service at the restaurant. I appreciate a lot the friendliness of the staff at the reception. Why not offering a welcome drink at customers on arrival ?

It was a disaster - I have stayed at this hotel over 100 nights before - not sure if it is a change of owner that has caused it (my last stay was June 2022) but there was so much wrong 1. Aircon didnt work - 31 degrees outside - its a necessity 2. Dodgy plug in the room 3. 1 coffee in the 'tea and coffee provided 4. Sauna/stem area under refurbishment 5. Pool was having water treatment applied 6. no outside area due to pool being treated 7. Restaurant was poor service 8. No bread with dinner - not major but grouped together made to feel left out 9. Fish main meal - literally one piece of veg and a splatter of sauce - finger prints on plate dont like to complain and was only staying overnight as it was £170 per night - quite a hike on usual pricing

Hotel staff removed cash from wallet. Manager was supposed to follow up on Police report. But remains unavailable. Would not recommend staying at the hotel as it is not safe.

The customer service is really on point: great communications via e-mail and warm welcoming at the front desk. I was greeted by the F&B manager and presented with the menu option in a professional way. The hotel and rooms were beautifully decorated and perfectly clean. While there was a strange sound coming from the air conditionning system, a technician came within minutes and fixed this. The services at the restaurant was very good. My only remarks is that for a 4-star, the food was not bad, but it was not memorable. I did order some fish & chips, and a beef burger at the Backstage Lounge for dinner. It was average overall. I did have some other options too, at the 2 other restaurants at the hotel. Breakfast service was 5 star. Breakfast content was Average. No buffet. If you want to have great business services, in a perfectly situated business location, this is the place. If you are looking for gatronomy, you might consider some other options.

If you are going to Ebene, this is definitely the place to stay; very comfortable and the staff are very helpful and friendly.

Conveniently located business hotel.

A good functional hotel in the center of Ebene. Very walkable to most offices.

I stayed at the hotel for 2 days on Business. The location was great as I could walk to all my meetings. The staff were very friendly, the room was great - loved the décor. I will definitely recommend the Hennessy Park Hotel.

Breakfirst should be updated not always same

Arriving into my room i was impressed by the size and decor, huge comfortable bed, large LCD TV , iron and board in the closet, comfortable chairs. Dinner and breakfast buffets(with omlettes to order) were very good, but the service staff were excellent, genuinely warm and friendly