Overall Ratings & Reviews Ramada by Wyndham Ulaanbaatar Citycenter

It was great.

I’ve stayed at this Hotel since last year and in each visit the consistency in quality of service and the staff’s willingness to help me in any way possible has broken my expectations. The hotel is located close to all major locations and outlets, Rooms are clean and spacious for the price, The breakfast could use some variety but overall filling and delicious, The staffs are great, they’ve helped me on many occasions such as Steve and Oji helped me with recommending and helping me with making reservations at great local restaurant, once again Oji has helped me with rearranging my flight ticket when it was suddenly cancelled and arranging a taxi to the airport on a short notice, He was a life savior. I would highly recommend this hotel who’s looking for excellent service for decent price.

Perfect Hotel with an amazing Spa offer. Perfect after returning from a mongolian outback trip!

1)Room Air conditioner blower noisy and no wind upon checkin. Maintenance guy confirmed but unable to repair, only the next day. Front desk called and informed me that aircon is unserviceable and hotel will provide FAN for the time being. Manage to change room after argued with him. 2) book hotel shuttle service with front desk. Upon checkout, there is no record of my booking. The reason is that the guy I inform is NEW! She had no choice but book a street taxi which is run down but cost MNT100, 000!

The proximity to shopping and meeting place was great, with good options for restaurants and other activities nearby as well. Value was also reasonable for the amenities and comfort

-Didn’t make up my room - Spoil the shampoo bottle - clear away container clip that left in on the table

The hotel reception asked me to leave my passport at the front desk. When I asked the reason, he replied "Since we are 4 star hotel, the guests are required to leave their documents", which is so untrue...

The staff is very helpful, cheerful, and ready. They speak English too.

Great value for the price. Room was comfortable, staff was great. Food on 17th floor was terrific. I liked the spa and had a good experience all around.

Feels like 3 star at lobby but room interior was better. Hot water not hot enough. Breakfast spread is decent but not good not bad. Plenty of group tourist

The hotel is correct although the rooms are bit outdated and would need to be refreshed. The bathroom has been refurbished recently and is good. The staff speaks excellent English and is being very helpful. The gym facility is well equiped; no swimming pool available. The restaurant at the 5th floor is good; the breakfast is OK if you like asian type breakfast. You'll be disappointed if you'after a continental breakfast. The bar/restaurant at the 17th floor is very nice and offers a nice view on the city. Their list of cocktails is however limited and they don't serve what's not on the menu... No airconditioning in the room. I was there beginning of June, which is a hot period, and the room temperature was really high (25-26deg).

The location was very walkable, with short taxi rides to get around the city. Good value and convenient hotel, with a mall attached that has restaurants, a coffee shop and supermarket.

For the most part the staff where very nice just one day we had a slight problem we had asked for 7am breakfast (as we had all week) this day we had to phone down as it didn’t arrive when it did 1/2 of it was missing. The rest of the time very happy with staff and service

Fantastic stay let down on one day breakfast 1/2 hour late no fruit or butter and most of it cold the rest of the time excellent

I had stay at this hotel for many times. As I am arriving on weekend I am not bothering our company agent to pick me up and he had arrange with the hotel shuttle (chargeable). Due to the hotel INTERNAL communication, nobody pick me up. After calling hotel and take a taxi to hotel, the hotel front desk willing to pay for my taxi fare and billed into the room that save my trouble to change local currency. Since it is the hotel mistake and live up to their reputation, They apologise and provide the free airport shuttle during departure. The breakfast menu had not much changes since I stay here years ago. Also the breakfast choices of food depends who is the chef of the day. The food not completely ready at breakfast time so do not be the first to go.

Hotel has friendly staff. They were quick to arrange for any requirements and traveling needs.

The reception team were excellent. My suitcase went to China instead of Mongolia. The lady at reception ( Erica) contacted the airports in China and Mongolia to track it. Furthermore, as the airport did not deliver my suitcase to the hotel, the lady, very kindly, went to the airport to pick up my suitcase, and delivered it to me on her day off. It was amazing, as I could get on with all my meetings.

I would stay here again. Rooms are nice and clean. Staff was helpful and friendly.

Clean well presented hotel. Staff were very friendly and helpful

The Ramada Ulaanbaatar was a mixed bag. The room was clean and modern, and the shower was very good. Massages are really affordable ($25/60 minutes). However, although we requested a non-smoking room we were given a smoking room (as evidenced by the ashtray). This meant we were on a smoking floor, which, in turn, meant that smoke would come into our room via the air vents. We had to turn off the ac and open the windows to dilute the smoke, which was problematic because it was so noisy outside (even though we were on the 9th floor) all night long. When we mentioned the smoking problem to the front desk, they didn't appear to understand what we were saying, or at any rate, they didn't suggest any solutions or even apologize. The breakfast buffet was extensive, but the staff put all the food out as soon as the buffet opened and didn't replenish it. When we went at the tail end of the breakfast window, the food was cold, dry, or gone. All in all, I'd recommend this hotel but with a couple of serious reservations.