Horrific hotel experience, couldn’t stay due to a personal emergency, the hotel decided to keep all of the money despite us encountering a personal tragedy and not actually being able to stay, no compassion, robotic Inhuman response to a guests at a personally sad time. The hotel itself also is not desirable, dirty, stained furniture. The river view room, neglects to mention that you can see the river but the view predominately is of the coach and car park, the room is above a food court so the smell if you choose to use the balcony is overbearing and festering, if you suffer from asthma or breathing difficulties this Could be a problem. Tourist trap with no care for guests.

Great hotel, perfect location for the caves

Every thing was good.

Great location and great views from the top floor. Wonderful staff and nice and spacious balcony. Amazing breakfast.

Hotel was pleasant and comfortable but a few touches let it down. Lots of cobwebs in the lighting above the bed, no tea or coffee making facilities in the rooms.. super early checkout time of 10am.

Air conditioner did not work well room was hot. Location great for the activity however not much to do in area after 6 pm

A truly one of a kind experience! The hotel is beautiful and the staff were amazing! Very friendly and very helpful! They held our luggage free of charge so we could go enjoy the caves and the castle experiences. A great place to stay!

This hotel is well situated to visit the cave as it is right next door. You get to park for 10 euros during the stay so that’s a plus. Breakfast was fine. However, some minor issues to note. There are no amenities to speak of in the room. No coffee/ tea maker, no tissue, no lotions. The shower drain was clogged but they fixed it. There is no gym, nothing but one restaurant. Seems odd for a 4 star hotel. All the nearby food places close at about 6 and stop serving food even earlier as they cater to the tourists for the cave, you must eat at the restaurant or drive. Would recommend but with the above in mind.

Only negative comment is there are limited dining options within walking distance of hotel after 5 pm. Hotel provides buffet but it seemed fairly expensive. We found a couple good options in Postojna a five minute drive away.

The hotel was perfect very clean but a

Great dinner buffet offer at Jama Hotel for a reasonable price

Overpriced for what you get. Rooms are super small washroom is not private buffet is mediocre and overpriced for what you’re getting. I recommend eating at one of the restaurants close to the castle will be 1/3 of the cost and 100% more enjoyable. Staff wasn’t my friendly. A dirty tablecloth was in change for two days and the area where breakfast was served, possibly even longer. Not worth $900+

Good location , great view. Very dark interior throughout hotel , lobby, bar, hallways. Too quiet and isolated feel inside

Great place, fantastic rooms, very friendly staff. There were a couple of glitches with the front desk which could have been avoided. On departure it wasn’t possible to drive up with the car and we had to bring our luggage without any help to the parking lot. Not too far, but not pleasant to do in the rain.

Excellent location, of course, and the hotel was renovated in 2016. The air conditioning couldn’t quite keep up with the summer heatwave of early Jul 2025. Breakfast buffet and amenities were basic at best. Reception staff were very friendly and welcoming, we had a room on the top most floor facing the front - amazing view the hills and sunset and reasonably dark skies for star gazing.

Professional and quick

Very nice hotel. All of the staff was friendly, helpful, and spoke English. The breakfast was very good, and parking was easy. I used this as a home base to take several day trips.

The hotel has been fitted out very well but this hides some issues around standards of service and amenities. The choice of dinner was awful most places around the hotel close early but we were excited to try the hotel dinner. Unfortunately this was a buffet at 32 euros and the previous reviews have been less than favourable so we gave this a miss. There are some nice restaurants in the town nearby (not many). The first morning we looked forward to the hotel breakfast only to be bitterly disappointed. The breakfast was okay but they put us in an event room at the back despite there being a beautiful terrace, This was due to a convention happening which bumped us down to a back room so the convention could use the nice terrace. We did ask reception about the possibility of sitting on the terrace the next day and also about our air conditioning in the room as it was extremely hot but the staff member was extremely rude, disrespectful and dismissive of us! It was such a shame as all the other staff were lovely. Also a must is the secret rooms it was very well executed and very interesting. For some reason the hotel has not kettle/tea/coffee facilities in the room. Also to do any ironing you have to attend their ironing room…. Very strange setup for a hotel. Overall our experience was ruined by the attitude of one staff member with zero people skills and the hotel was style over substance.

A 4star hotel that had no restaurant for evening meals yet is located in an isolated area is unacceptable. For 32€ you could have a poor cold buffet with little choice. Staff very helpful and listed restaurants in the town. Very convenient location to the cave. Room cleanliness not high but thats common in big hotels.

Convenient, nice , good place to stay when visiting the cave.