The Staff in the property are amazing especially a lady named Angel. quality of the breakfast, coffeeshop / bar and the view are all great. Location is prime and very safe for tourists not familiar with the city. We very much enjoyed our trip.

Everything was good

Breakfast was fantastic

Property is located at very nice and centrally. However the property is bit old and room are not renovated. The staff is just amazing, above and beyond to take care of their guests. Restaurent can have a bit of more variety on the buffet breakfast or lunch/dinner

Delicious

Excellent customer service throughoutbthe stay. Very friendly and helpful staff. Nothing is too much to ask.

Room upgrade

The room was quite comfortable from the bed to the shower. The shower water pressure is pretty good but the tub is higher than the bathroom floor so it can get awkward. Also it is closed by a curtain and although I am very careful to close the curtain during a shower some water always ended up on the floor. Some of the bathroom amenities could use some fresh calking or paint. Overall it was a good stay.

Staff responsiveness

Had an amazing stay...Great hotel.

Best

1. Good service and welcoming approach of staff. 2. Consistency of experience amongst the various Serena Hotel properties.

This is a high end hotel. Good size room with all you need. All staff were extremely polite, to a degree when it became almost annoying: "Good morning, how are you, is there anything I can do for you?". Unclear when the currency exchange office was open. Rich breakfast with lots of choices, including hot courses.

I don’t know but the carpet smell bad in hallways

Rate this hotel as 5 star when the renovations are complete. Service was fantastic.

Great stay!

Been a visitor to this hotel for many years but this time the hotel had changed the executive lounge so much it is just a room.. no benefits of soft drinks or snacks ... have to pay for everything so no real benefit of booking such a room

The Serena Hotel Dar es Salaam is a great facility with very friendly and hospitable staff. The only recommendation I would offer is that they consider updating their mattresses. Mine was clearly tired. But so was I, so I was able to sleep nonetheless.

Great

I enjoyed my stay at the Dar es Salaam Serena hotel. It was clean, had a very peaceful ambience and the staff were very attentive. Overall recommended.