Overall Ratings & Reviews Sheraton Addis, a Luxury Collection Hotel, Addis Ababa

Great hotel, beautiful room, friendly staff

The best stay in Addis, I was amazed. Nothing but good things to say about the Sheraton

Everything was exceptional apart from I wish the wifi on the Tv worked a little better. But that is minute regardless I had an awesome time. Thank you

Hotel is splendid. Staff, grounds, facilities, restaurants are wonderful. Must stay here if you have high taste.

Dining options and beautiful grounds. Quiet old so electricals could do with upgrades.

Simply an amazing stay for our honeymoon. Extremely welcoming, attentive and friendly staff. The property, ambience and amenities are outstanding, and the food was great both in quality and variety/options. We stayed for one night only, as we had a 24h stopover in Addis. We definitely would want to come back!

This is he best hotel in Addis Ababa. It’s located in the heart of city so most of the major attractions are just a few minutes away by car. The breakfast buffet experience is second to none - I felt like royalty. The price is expensive but I recommend anyone who can afford it to stay at this hotel at least once in their life.

It was an amazing stay at this hotel. The location, staff and the service was fantastic!!

Comfortable, beautiful

Very nice facility, outdoor and well equipped gym, great restaurants and superb room service. Super comfy and refreshing.

They did a good job of treating my friend and his wife in their special day : their wedding. I was told about the delicious cake you made for them for free. Thanks

One of the best luxury place we ever stayed. Service and staff ⭐️⭐️⭐️⭐️⭐️

A great place to stay at.

Prices are high.

Amazing property and facilities

A wonderful, beautiful hotel and the staff are excellent.

Great.

Great

I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.

Elegant hotel with excellent service.