Overall Ratings & Reviews Tolteka Plaza

Very nice medium sized hotel in a centralized area. There is a view to the beautiful pool as soon as you walk in the front entrance. Check in was relatively Quick with a very nice lady who is at the front desk by herself the room with the double beds have a work desk, a chest drawer, and a closet. Everything you need for a stay definitely recommend this place.

Worst hotel room in 40 years of travel. Bathroom tub would not drain properly. A 5-minute shower left us standing in three inches of water. Bulb socket in bathroom has no bulb. Staff said they have none. One hand towel for two people. Zero wash clothes. No hair dryer. Door handle missing on closet door. Five hangers in closet. Floor not washed for ages. Clean white socks wind up black on bottom after walking around a bit. No stopper in sink. Flimsy sheets on bed.

There was a tennis ball size hole on the ceiling of the shower, conveniently right above where one bathes. I couldn't help but to wonder if there were hidden cameras up in there or off someone could be spying on guests as they showered. Furthermore, the carpets were filthy. We allowed our 9-month old to crawl, but quickly noticed his knees and hands black with filth. We didn't feel comfortable letting him on the ground to long. The sheets smelled like dust as if they were in need of cleaning. On the bright side, the receptionists were wonderful.

Amenities are below average. Shower head points towards wall making it hard to shower. One provided bar soap can't be any smaller for two guests. Not good! One small water bottle for two guests is way below expectations as a greeting gesture. Sad!

Like you would expect from the website. Nice.

The Guards are so nice . A big thank you to Osman . Very helpful and friendly man

Todo esta muy conveniente a los alrededores.

Very good place

Chose this property I had a 2pm checkout. When I got there, they told me 1pm. Brakefast wasn't very good and they had no more coffee when I got there.

Very convenient and good food

It was a nice stay in the hotel. The food was good and the room was clean.

I think for a place that charge almost 100 dollar to stay . We expect more from it . I usually go to Santa Ana to visit every year and I always stay in hostales or hotels near by the Cathedral with much better prices and place are more clean and they have a better air conditioning! I wouldn’t recommend to stay!

2 veces me he hospedado ahi y las 2 veces se me a perdido algo.....espero de verdad que no sean ellos los que están tomando cosas

Good-

Overall ok.

Friendly.

The hotel is very run down. It needs major remodeling. They were very accommodating though. The first room they asigned us smelled terribly moldy and we asked to be moved. The hotel is ongoing some renovations so we were able to get a room that wasn't moldy. The staff tried their best to please us and the breakfast was very good. I would suggest the management to improve and definitely remodel the whole hotel as the tourism in El Salvador is booming.

The furniture in the rooms needs to be renewed almost immediately, as does the bathroom, especially the shower, and some of the people working there urgently need to know something about customer service.

Bathroom was dirty, step up to the bathroom was a hazard .

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