Aleisha
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Really beautiful setting. Party of 5 adults in ocean and adult-only villas. Cockroach infestation in the adult-only villas and chatting to our neighbours there, they had the same problem. It was a major issue as the fumigation remedy caused an asthma attack and there was no offer to remove belongs before the fumigation or to move rooms.
The staff were a mixed bag. At the beginning of our stay they were rude, hostile and treated you like you were a major inconvenience. When the owner was present at the end of our stay, they were much more efficient and polite.
The food was expensive as you’d expect but the quality was poor and there were no light meal options at dinner. Breakfast was fine but still wasn’t out 45min after it was meant to be available and getting huffs and death stares from the staff wasn’t worth the hassle of asking how much longer the wait would be.
The pool bar wasn’t open at all over our 8 day stay and there was no explanation why.
Overall it’s a beautiful setting and the owners investment into it shows. It’s a shame that the staff let them down.
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