Overall Ratings & Reviews Best Western Plus Paramount Hotel

Satisfactory.

My stay was a pleasant experience

The stuff was amazing. And kiddos to the property for offering internships to the 18-24 years old and providing hospitality management training! Loved it!

The hotel including management and staff was top class. I cannot praise it too highly.

Ate in the restaurant - took an hour to place the order for our group and another hour for the food to arrive. When it arrived it was not complete but even worse the bulk of the food was cold. Upon splitting the lobster from the surf and turf, it was rotten inside and smelly. Staff were unconcerned and I have had to raise it with central customer service My recommendation is to stay at the hotel but not eat at the restaurant

Excellent service and impressive continental breakfast options.

Great stay

I enjoyed my stay

It was pleasure to stay

Just okay rooms, a bit of lighting issue, feels dark. Just okay for short stays.

Staff & their services are exellent.

Staff made a special effort to go out and buy duct tape for me for my broken suitcase - very much appreciated!!!

We had a great time here during our 11 day stay. A heartwarming staff, excellent service, great room and a lovely restaurant on the premises. The area in front of the hotel where the swimming pool resides is a great to relax and enjoy some drinks and food. I really recommend the traditional baked pizzas!

Last minute booking and delighted with welcome and nice touches of chocolate and a drink on arrival

This hotel had very good staff, friendly and welcoming. This was from management team, the chef and bar and restaurant staff. They were amazing and the food was great. I would definitely stay there again

Great place!

This is such a great and well-run hotel with amazing friendly staff who made me feel valued and welcome. I have no complaints. Highly recommend! 👍

My wife & I were extremely impressed by the Best Western Lusaka staff. The friendly, professional and courteous was throughout the entire organization, from the Bellman to the Front Desk to the Restaurant staff ( including the Chef, the waitress, the Bartender), the Spa staff and the General Manager. It was truly a pleasure and I look forward to returning one day.

The General Manager and the staff were friendly.

Wonderful place. Friendly people, yummm breakfast. Clean , spa is good 👍. Comfy bed. It was short stay , but wonderful!!