Elevator was out of service.

When Miguel arrived at Hotel Santiago today they told him what expedia is been doing. He was unable to check in in the reservation that i did online. I will request my money back and report it to a authorities. Miguel was able to pay out of pocket to stay one night in praia.

Exceptionally friendly and helpful staff.

Les chambres sont propoes avec un staff accueillant et professionel.

Didn’t find it as rated, was a letdown. Room clean and soundproof, pool is for photo only, more like a large tub, plus was more green than blue. Food was good but expensive Good free breakfast

Amazing

Great hotel, great staff, great location

Very good hotel, very clean, comfortable and good service. I stayed there twice.

Nnbb

Front desk staff was excellent, he was able to get us a taxi to pick us at the airport. The dinner had limited options for food. They only had certain food available. Breakfast was good

Check-in was fast and easy. Decent, clean hotel that is well located near to bars and restaurants. The wifi was very good too

Very good experience. Nice expérience

Nice stay

Great place to stay! The staff are great and friendly. They went above and beyond for my family and I. Highly recommended.

The customer service was outstanding there is nothing I ask for that was not taken care of. Joslynn was the perfect host as well as others like Elton I would stay here again. The property’s needs some tender loving care to spruce up the place and this hotel would be a number 1

It was accessible to the airport and the town center. Its safe and convenient and eco friendly. The shower was great. But the top electric plug on the left side of the bed didnt work and the tv was chaneless... but overall if u need a quick stay, i recommend.

I selected 3 adults when I book this hotel. When we got there, they had a room with 1 double bed. We explained to them over and over that we need places for 3 adults. We asked if they could bring in an additional bed or give us a room with 2 beds. They charged us and additional $30 and took us up to a room that had 2 twin beds (space for 2 people to sleep). We explained again, as we were pointing to all 3 of us, that we need a place for 3 people to sleep. They said they would give us back our original room and bring in an extra bed (what we had asked for when we first found out that there was only 1 bed). We waited around for a while, then decided we needed to get dinner (it was already late). We left our room and found a bed by the elevator. After dinner we went back to the hotel and the bed was outside our room. I put it in our room and a while later someone showed up and they weren't happy that I put the bed in our room, they wanted to do it. In the end it worked out, but double, or triple, check if you plan on sleeping more than 2 people in a room.

Staff was great...very attentive. Nice surprise with rooftop pool!

We enjoyed our stay. The staff spoke English well, and everyone was very helpful. The breakfast buffet was excellent. This hotel is in the middle of the city, where it may be less safe for tourists, but the city has guards on every corner to keep us safe. It is close to Quebra Canela Beach and many shops.

Security great, location is great. Hotel manager, no where to be found when there's an issue. Wifi is bad, and hotel staff is aware of it - hasn't fixed it satisfactorily. Avoid the restaurant waiter with booze on his breath - they'll mess up your dinner order. Hotel knew about him too.