Overall Ratings & Reviews Alila Jabal Akhdar, Oman

Excellent property in the mountains of Oman, quiet and relaxing environment, lovely staff with personal touches and lots of activities to do. Nice warm pool and 2 hot tubs.

It’s a beautiful hotel with endless scenery, everything about it was exactly what we thought it would be.

This is without doubt one of the best hotels we've ever been to. Large, spacious, stylish rooms with all the amenities. Grounds that extend for miles with fabulous canyon views. The pool area is fantastic. A great range of included on-site activities - we had a great time at Sujith's mocktail masterclass, and the female guide who led the stargazing and geology walk (unfortunately I didn't catch her name) was so good. Well worth investing the time for. Food also very good especially breakfast, and we also enjoyed the Rose Garden for dinner - and the great waiter we had there. Juniper for dinner was perhaps the only thing in the hotel that was "good not great". A heads up that the road from Saiq Plateau up to the hotel is paved but not the easiest especially if caught in the rain! We hope to return some day...

Very rude front desk. As I arrived on the second day of the reservation, the front desk lady said that she would still "let me stay" as if doing me a favor, even though I prepaid for 2 nights. At check-out, no one bothered to ask how my stay went. Not yet been exposed to such rude and dismissive staff. The rooms facing the restaurant/bar (many of them) are noisy in the evening, though music mercifully stopped at around 10pm. Still, if you are looking for a restful retreat in the mountains, bar music is probably not ideal. The water provided in glass bottles in the room tasted strongly of chlorine and was not drinkable (unless you enjoy pool water). On the positive side, the restaurant (Juniper) was very good with great staff and the location is beautiful. Having said that, Anantara next door also has stunning views with 10x better customer service.

This property is fabulous! We loved the quiet place and the food was delicious and the fact that they are shifting to a farm to table idea is great . The chef is passionate. Sujit the bartender was great too. We had lovely massages as well

amazing hideout place for couples

Exceptional property, service and management!

Wonderful place.

Amazing location, friendly staff, great food. Rental bikes were v disappointing, but this is a point of detail.

Was a beautiful hotel with excellent service overall. Though the 2nd day the server at the restaurant kept asking us to be patient even though we waited 20 mins to get menus or acknowledged The rooms and property are beautiful but over priced. Food too was over priced and wasn’t great. For the price we paid meals should have been included and certainly should have tasted better. In addition.. our car broke down and they didn’t provide a free ride down the mountain. Again for the price we paid, feel that should have been included. I’ve stayed at gorgeous resorts before for a fraction of the cost. Activities weren’t all free either.

From the beautiful mountain views to the excellent staff, this hotel is the oerfect destination in Oman.

The standard of food is shockingly poor

The only thing we enjoyed was the views and the hospitality and manners of the original Omani front reception Unfortunately very disappointed, so many things far away from expectation and wouldn't recommend it as a 5star hotel at all. 1. Google navigation didn't work so we got lost for almost 2 hours 2. Calls to the hotel to help guide us 3 times till we were told we need to add on a Google app to be able to follow the new navigation they sent which should have been on the email of the booking 3. Food was too expensive very ordinary basic presentation and all utensils plates/ cups/ saucers were worn out and chipped from heavy wear and tear 4. Waiters were very difficult to communicate with due very poor and heavy English 5. The room smelled mouldy and many small 🐜 ants 6. Essentials not available in the room as in any 5star resort. Though we requested 2days in a row and were promised they never reached us 7. The furniture is worn out and cracked in many places 8. No ironing board 9. Safety box in room not working 10. No near gas station so be sure to have a full tank before you start your climb towards the resort It was a waste of good money and a weekend should get a compensation for this stay seriously

Not very great. Not many facilities. Limited restaurant and food options. Not great activities. Limited pool time. Star gazing the best…

Vary relaxing stay at alila, will do it again ♥👌

There must be a door rather than curtains for the washroom entry. Secondly the bath cubical door must not be see through specially for family stay with children. Other things were very good including service and cleanliness.

The ambiance of hotel refreshed us and gavels opportunity to take break from worldly tensions. Staff was super duper amazing..and since I rarely go for swimming, the pool was amazing...my one year old daughter who never enters in pools finally enjoyed the hotel pool and never wanted to come out... overall my experience with the hotel was amazing.. hopefully will visit there soon... 5 stars for the hotel, staff and everything...

Beautiful Location in the mountains with exceptional service. Recommend for a get away by yourself or as a couple.

We enjoyed our time and soon realized that one night is no where near enough. There is so much to see and do at the Property, let alone venturing out side to the local villages. The only negative thing I have to say is that the kids club was hardly if ever supervised, even at times kids activities were scheduled. We had to check with the front desk every time the supervisor did not show up for a scheduled activity, even then there was at least once where they never turned up. Other than that, the stay could not have been better! The staff were great, rooms fantastic (we were even offered an upgrade but decided to stick to the room we originally booked), food nice and the views magical.

Amazing hotel in stunning surroundings! Room lovely, good food, staff so helpful, spot on with covid safety regulations. Definitely worth a visit!