Overall Ratings & Reviews Nova Hotel Yerevan

Friendly and helpful staff.

I have stayed at Nova Hotel at least once a year over the last 7 years. And I have always been happy with their services. A very clean Hotel with very helpful and accommodating staff.

Nice modern (aka new) hotel in the heart of Yerevan - 15 minute walk to Republic Square. Friendly, helpful staff. Comfortable, well appointed rooms and a good breakfast selection. Would stay again.

Breakfast was great! Staff members were all kind. The room was comfortable. Thank you!

Such an amazing hotel, everything was very clean, staff was super friendly, within walking distance to city center, amazing restaurants. The hotel had breakfast included and it was amazing. Would book again.

This is not a four star hotel. It is true that it has a good location, but it is in a back alley that is not easy to access by car. Every time you enter and leave, you must coordinate with the hotel to open the alley entrance gate for you. The water pressure on the upper floors, especially the cold water, was very low. Unfortunately, during our stay, the electricity was cut off, the hotel does not have any facilities such as a generator, and you have to walk several floors in complete darkness without access to the elevator. The facilities of the hotel are not at the level of a four-star hotel, and I do not recommend it at all for people who go to Yerevan for business. Contrary to what is written on their website, breakfast is served at 7:30 a.m. and sometimes at 7:45 a.m. instead of 7:00 a.m. The hotel is clean and because it is in a back alley, it has a peaceful and quiet environment, but don't expect a view or anything special.

Cleanness and staff was very friendly.

I loved

Staff is great, hotel and services are humble.

Very nice and friendly staff

All staff was terrific— from shuttle driver to front desk, cleaning to restaurant. Some of the friendliest and most helpful people we’ve encountered while traveling. Would be difficult to find a better location. Room was small but well maintained and clean. Would definitely go back.

Room is spotless. Breakfast is great staff is very nice friendly and polite

VERY FRINDLEY HOTEL STAFF AND MANAGEMENT.VERY CLEAN HOTEL

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The staff and the manager are not friendly at all. They uses any kind of situation to take extra money from you

The hotel is in a secluded Court, which is both good and bad. Essentially it is quite safe and you can park the car there for free. However finding it is quite hard, and parking can be quite complex since it's very narrow. We had a little problem with our room. Again good in the sense that they fixed it quickly, but bad because they knew about it and didn't do anything until we called them. Breakfast could definitely be improved.

Modern, clean and spacious hotel conveniently located within walking distance of many tourist attractions.

Very good location

While the rooms are generally nice, slamming hallway doors made for very noisy nights. Given the fact that most flights from Europe arrive in the middle of the night, this noise is particularly disturbing for guests trying to still catch some sleep in the morning hours. Housekeeping speaking very loudly in the hallways also did not help. The most outrageous experience however happened on the last day during the checkout. As a hotels.com Gold Status member, I had received (written) confirmation of free hotel-airport transfers. Yet, the receptionist told me that I had to pay for it, supposedly because the hotel had changed its contract with hotels.com. Even after conferring with management, the hotel refused to honor the contractual agreement and I was told to take up the discussion with hotels.com. Summary: It was my first and last stay at this unprofessionally managed hotel. I also strongly advise against staying there, unless you are completely resistent to slamming doors and loud hallways.

Grest hotel, will definitely go there again.