Overall Ratings & Reviews Kigali Marriott Hotel

Nice and modern hotel

Decent modern hotel with some shortcomings. They had closed the main restaurant while we were there (without prior notice) and the other restaurant had a limited menu and felt short staffed (it also had a door that would not close properly and so was full of mosquitoes). Overall the food in this hotel was quite disappointing and service was spotty. A notable exception was the concierge service—very professional and helpful, always went the extra mile. Really top knotch concierge. Rooms are spacious and have nice views, and beds are comfortable. I was disappointed by the stains on the carpeting and there was a somewhat weird odor in the hallways—possibly a poor choice of air freshener but it smelled like mold or something stale. You may end up here anyway bc Kigali’s high end options are somewhat limited (and this is among the best) but be aware of these shortcomings. Might especially be worth checking if their restaurant is open.

Very comfortable rooms, excellent service and just a lovely place to stay.

Really comfortable rooms. Well equipped. Staff very helpful. Convenient high quality dining. Marriott cars always available and convenient. THE best place to stay in Kigali but not cheap - you have to pay for what you get.

Everything was great. The hotel room was nice and roomy and the breakfast spread was wonderful. We had the best time.

One of the best hotels I have stayed at. Great rooms, kind and helpful staff and very good food as well (both buffet and Italian restaurant)

Great hotel! Would stay here again.

The staff were excellent, helpful and personable. We only had the buffet breakfast during our stay, and there were many choices all well prepared. The room and bed were very comfortable. A few issues - the TV several times turned on by itself, including in the middle of the night, the shower door didn't close completely and leaked onto the mat, and while I was pleasantly surprised to be offered a takeout breakfast for our early departure to the airport, we did not have the tea I remember ordering. We were happy with our stay and will return for our next trip to Kigali

Good property

I stayed at the Marriott Kigali, and I must say my experience was very disappointing. The service was far from what I expected from such a renowned establishment. Room service was extremely slow, and when my order finally arrived, it was not what I had requested. Additionally, I noticed a lack of attention towards the guests, which truly ruined my stay. I was hoping for better service and more care from the staff. I do not recommend this hotel if you are looking for quality service.

Clean and safe, polite and helpful staff

Super clean and friendly staff

There was someone to immediately provide helpful service whenever I heeded it.

Very pleasant hotel

Room was clean and service was good. Food was average. I had better tasting food at the Four Points in Kigali during my past visit. The lounge menu in 2022 was better than current menu. Thanks!

Amazing staff - very polite - clean room and excellent service

Great stay for business and hotel is ideally situated for work

The staff at the Marriott are the best! Everyone at the front desk is incredibly kind and helpful, the team who prepare the meals in the dining room and for room service are truly experts whipping up excelling meals, and of course there is no better housekeeping crew--the rooms were perfect! The team who works here truly made our vacation wonderful. We were so happy to stay here and can't wait to be in Rwanda again so we can return.

This is an immaculate property with very attentive staff. The food options, whether breakfast buffet, room service or restaurant were all varied, and delicious. The decor and lighting were eye catching and the high lobby ceiling overlooking the dining below and outside areas were exquisitely executed. Fantastic property.

I had a good time and enjoyed every moment I was there