Overall Ratings & Reviews Holiday Inn Resort Vanuatu by IHG

Hotel is being renovated so while room accommodation was fine, the restaurant operation was a lower standard than past experience.

We only stayed 3 nights but our stay was just perfect. Its a beautiful spot and only a short taxi trip to most places. It is getting renovated, but the essentials are still open- pool which most of the time we had to ourselves. Restaurant with beautiful views and great breakfast serve - the thursday chef buffet is definitely recommended. The staff were absolutely amazing my 3 year old loved the attention from all the staff from his babycino in the mornings to his daily catch ups with William (Bill) front of house. A big thank you to William for being such a great host you went that extra mile to help us!

Staff were very friendly and eager to assist. Thank you David for your efforts and friendly can do attitude. Nightly meal options were great but breakfast was not the same standard. Too repetitive and lacked new variety and freshness. We found the lighting extremely dark in the main reception, perhaps due to the renovations. Also we hoped for a kids club to entertain our 10 year old but found it was geared towards toddlers so she wasn't interested. The staff are the hotel's best asset but with half the property being closed at the moment it feels very restrictive with just one pool open. Our room also had a tv that picked up no stations which was disappointing and an interconnecting door with the next room where you could hear their tv and phone conversations . Perhaps after renovations things will improve.

We had a great week, the staff are so friendly and helpful. Nothing was too much trouble and they were always around to answer any question. Special shout out to William, it was always great to see him smiling and being so professional with us. Although there is still cyclone damage it was a great place to unwind for the week

Holiday Inn Resort was a beautiful and quiet stay away from the hustle and noise of Port Vila but still an easy taxi to town. The property was beautiful even with the post cyclone repairs being carried out. There was minimal disruption to our peace and lots of space and included resources. Drink and food onsite were decent too.

Se updating required of the rooms and facilities which is happening. Could make more use of the land surrounds.

Fantastic for children. Local staff make the resort with their engaging personalities, friendliness, keenness to partake in activities and attention to guests. Would highly recommend this resort. Some of the resort is under construction post cyclones, will be amazing when completed.

We enjoyed our stay! The facilities are amazing! Stand up paddle boards, 25 metre pool, volleyball, tennis, basketball, canoe, catamarans etc… The rooms are tired but extremely clean! The staff & buffet breakfast were excellent!

Good value and quality room service and food

Excellent stay with incredible staff.

The pool and kayaks and catamarans were fantastic

Very nice resort and beach/pool area. We loved the complimentary breakfast, wifi, sport and water activities. Very friendly local staff - Sailing and kayaking in the lagoon was fantastic!

We stayed for 8 nights at the Holiday Inn in a resort facing room with a family of 4. The room was very nice and tidy. Good beds and linen. The pillows were a bit soft for our liking but not bad. The room was cleaned every day. The food in the restaurant was great. Good variety and it tasted very good. The Hawaiian pizza was our favourite! The staff was extremely friendly and helpful. We were really surprised at how nice all people in Vanuatu were. We travelled with a rental car and got to see a lot of the people and they are amazingly friendly. We will definitely go back to Vanuatu in the future.

Fantastic stay. Beautiful property peaceful and relaxing surrounded by beautiful gardens and lagoon. Transportation so easy to access and only a short drive to everywhere. Staff and management went above and beyond to make our stay perfect. Will be back for sure.

The Staff at the resort are spectacular - they are all so friendly and willing to help in anyway you need. They genuinely seem to want to help you enjoy your stay. Would recommend to anyone to stay here. The resort may not be our usual 5 Star resort but the staff makes up for anything it might be missing.

Mayank at the reception was very knowledgeable and courteous, the dining was a repeated meals for the 7 days if there was a different menu at least every 3 days would be welcome, I even enjoyed the music at the lobby bar great music

I enjoyed staying at your property, as always. Been staying with your property. Only wish you would put back the Chocolate Brownie with Vanila Ice Cream. The Chocolate Fudge was hard and I did not enjoy it. do have more choices for desserts!

Twin-shared room with my beloved daughter as we dealt with the recent loss of a family member. Room was adequate, good space and configuration, in-room aircon and ceiling fan were a god-send. A few problems with door lock (fixed eventually). Hotel staff generally and restaurant staff in particular were fabulous, very caring and attentive. Alot of stairs so may not be ideal for those with mobility issues. Swimming pool was much appreciated too.

It was a lovely experience that created memories to hold on to. The hospitality and true care that staff had towards customers was heartwarming. Very beautiful resort and cleaned thorougly throughout. Thank you and hope to see you again soon

The local staff were always warm and friendly although some more training is required for customer facing staff, front of house staff. Pools were clean and well maintained but lagoon swimming was out of bounds. The food and beverage offerings are expensive although the quality is good - particularly breakfast buffet. The property has a lot of stairs to access pools and the beach on the lagoon has been created and not greatly functional. The accommodation wings are very dated . Bathrooms dont have extractors and fog up . Ultimately this property is best suited to families with young children and it seems to be a focus for them. Not really an adult destination as facilities and accommodation aren't up to that level. Spent 4 nights and overall enjoyed Vanuatu however we will try a different ' resort' next time.