GREAT HOTEL AND TEAM . IT WAS VERY NICE

Clean Rooms with good staff support

I recently stayed at Royal Caanaan Nairobi for three nights and had a wonderful experience. The location is excellent, surrounded by malls and restaurants, all within walking distance. The front desk staff greeted me warmly, and the managers were very attentive. The hotel itself is beautiful, clean, and quiet, with a strong emphasis on security, which made me feel very safe. Although I didn’t have the chance to try the breakfast or visit the spa and pool, I was impressed by the amenities. One small downside was the presence of alcohol in the room, which might not be suitable for everyone, but the staff was very accommodating and removed it promptly. Overall, I highly recommend this hotel!.

great place to stay and staff are very friendly...Always stay with Royal Canan hotel

He couldn’t find my reservation. Took 15 min to find it

Clean room, good amenities, nice breakfast, good security, very pleasant staff.

Excellent location and great customer service

I enjoyed the stay and want to thank you everyone for their friendly service.

I had a fantastic stay at this hotel! The facilities are impressively modern one standout feature was the automatic door sign system for "Clean" or "Do Not Disturb," which was both convenient and thoughtful. The room was spotless and well-maintained, and the staff were incredibly friendly and helpful throughout my stay. Great job to the entire team!

Good facility, good service, good restaurant

Good place, friendly for both the pocket, guest and value for money.

Clean and pleasant. Great for a small meeting or celebration but also Staycation.

Fine hotel. Very little space for work. Useless pool. Outdoor area uncosy. Nice personnel. Decent food. Good gym! - but needs a cleaning. Fine but small rooms.

We would like to thank the staff they were so good to us and we highly recommend this place. Family friendly and helpful

I like about the quietness of the property.great customer services. The buffet at dinner wasn’t that great hopefully, they will offer variety of options. But overall great experience. Coming back soon inshallah.

The place was beautiful and serene

The corridors smelt like cigarettes. I was given a box of a room with 2 ridiculous sized chairs that were completely out of place for such a small room. AC was just air and no chill. Changed to a bigger room, also an odd space with a small window and an enormous blank wall that should’ve been a window . Won’t be back.

Staff are not very welcoming

It was my 3rd stay at Royal tulip and unfortunately with same bad experience with a basic issue which is the shower : cold and leaking, when i did the check-in at 10pm i kindly asked the front desk agent to give me a room without shower problem, and this is what he confirmed to me, but at my surprise: cold water & leaking shower, they couldn't do anything that night and morning time i took a cold shower too, and just two hours before my check-out they suggested to me another room which doesn't make sense.

This is a nice location, away from the areas that riot when there is political unrest. The hotel is lovely. The staff is friendly, and there is a nice mall with food within a block or so if you get tired of hotel food. The hotel food is also good, but I like to get out and look around.