Overall Ratings & Reviews Golden Tulip Westlands Nairobi

Nice hotel overall. Cheaper than some of the other well known brand name ones in the area. The elevators weren't working for much of my stay which was quite inconvenient.

Food was delicious, staff very helpful polite and friendly Easy access to bars and nightlife Shopping malls near by

The hotel is located in an area that is close to shopping centers

I thought this hotel was wonderful. Safe gated place. Breakfast buffet was amazing. It had a lot of variety and tasty food. Staff were very friendly and accommodating. I had to leave my baggage for a few days because I was leaving Nairobi and they were very kind to hold on to my bags. Overall I had a great experience

Not sure about 4 stars, yet a very decent place to spend your vacation.

Great service Overall everything was good

Great staff

Was a very clean and pleasant stay. Thank you

For a Golden Tulip hotel, this stay has been a huge disappointment. Although the staff have all been very good this hotel is in a very tired state and in desperate need of refurbishment. Lifts were not working throughout our stay so we were initially required to climb 2 or three flights of stairs with all our luggage from the basement parking. To access our room we were also required to use a flight of stairs to an alternative lift. Water being turned off with no notice for hours, then switched on briefly before being cut again, with no notice. Disgraceful for a Golden Tulip property. I will need a lot of convincing to come back

Loved the hotel.

Great service from the entire team.

It was an amazing stay at the Golden Tulip ... very good stay, the restaurant was good, the breakfast was awesome, and the staff was the best! Very convenient location as well to go to CBD, Parklands, and other areas.

I stayed here for 4 days. Overall a good hotel with very comfortable and clean room. The room service to clean the room was really nice and did a good job daily. The front desk ladies during the day were not very friendly and few times I had asked them with directons or to help with Uber drivers (as I had one incident when the Uber driver didn't give me change) and they refused to help. However the guy in the evening was amazing and very helpful. He even helped to open my suitcase when I had lost the key. the hotel area is good and feels safe to walk around during the day. I wouldn't walk around at night especially if solo female. There is a shopping mall 5mins walk which had a supermarket and foodcourt. The breakfast in the hotel was very disappointing; I only ate once as had early start with tours but they did pack me fruits to take away when asked which was great. There was a pool upstairs but it was cold so never used it and it did look a bit run-down. They should consider cleaning or refurbishing it.

Some off the basic finishing was not great

Hotel charged for second person inspite of i booked room for 2 adults. Its ridiculous. Staff urgues very rudely

Overall a terrible experience. The property is mediocre, the service bad and there are lots of hidden fees. - bathroom was dirty when I arrived - the "king" bed was two small beds put together - they a very stingy with drinking water. Only two small bottles per day and they charge if you ask for more - staff failed to follow through on services they agreed to - they charge $40 if you want to bring a guest to the room You'll be happier at one of the many other hotels in Westlands

terrible experience been there for 3 nights stay no house keeping and no air conditioning

Good location, safe and great staff, but the hotel is in need of updating. The food was excellent. The water to shower also was not hot. It was lukewarm. I complained and waited 2 hours on the first day for it to be resolved only to be finally told that’s the hottest it gets. Disappointed

It was a nice hotel presentation wise just had issues with things not working and took a while to get sorted out

The property was good, everyone who-worked there was nice, helpful and Courteous, the complementary breakfast buffet was very good, the other restaurants in the building were excellent. I didn’t like my first room so they quickly move me to an upgraded room…no extra payment. I will definitely go there again.