Overall Ratings & Reviews Saro Maria Hotel

I was very impressed with the excellent staff service, the wider than average breakfast selection, and the cleanliness of the rooms. I would definitely recommend this hotel.

It is a nice hotel 6 minutes to the airport. Extremely nice people.

Very nice staff,

Very nice staff, clean rooms

I didn't like anything. I love the hotel and everything in it. I will visit the hotel soon

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There is no comment or complain from my side concerning my staying at Saro Maria Hotel. All I can say is I am looking forward to staying again at the said hotel during my next holiday in Addis Ababa.

Checked in and went to the room (416). Met the manager and three other individuals coming out of the room, said they were inspecting the room to ensure that everything was good. 1) Waterfall shower head was broken, and water only leaked from around the edge of the shower head. 2) Water leaked from under the shower out into the bathroom. 3) One Towel for two guests and after repeatedly calling the front desk and housekeeping they never provided another towel until the second day after I contacted the Manager. My Wife, who is Ethiopian, called several times and got no HELP from anyone that she spoke to (Housekeeping or the front desk). I contacted the front desk and asked to speak to the Manager to which I was informed that he was at breakfast. The manager returned my call and he apologized for everything and came with the maintenance man to fix the waterfall shower head. It just made my wife feel really disrespected by her own people. It is so sad that she was treated this way. 4) Jacuzzi in the room 416 was not working, so the night manager moved us to room 415 where the Jacuzzi was working but it leaked from the bottom out into the bathroom. I thought that the maintenance worker was going to return and caulk the bottom of the Jacuzzi only to find out that what I thought was a caulking gun was a huge Plunger which he told my wife to use to get the stopper out of the jacuzzi after we finished our bath. 5) At approximately 4:43am hose busted in the bathroom.

Great service! Comfortable place!

Always good coming back to Saro Maria, the staff are like family. They do whatever they can to make your stay comfortable.

They did not have my booking despite the confirmation from Hotels.com The manager, Samuel was extremely rude and I was kept waiting for a long time without any feedback. They first said they had no room and when I asked them for a refund, miraculously managed to find one. Room was okay but the experience with the manger left a a lot to be desired - Definitely the last time I stay at Saro Maria

The staff was intrusive, making calls to the room after 9pm for no reason. The pool was empty (no water) and no functional chairs to sit on outside. Ordering room service require talking to 5 different people and several call-backs for a simple pasta dish.

What I did not like was the Restaurent, was that the display of food that was made very un appetizing to look at or to consume. The Service was extremly slow and poor. Empty dishes or trays not being replaced. or refilled. etc..

The hotel is about 10 minutes from the airport and they offer free shuttle service. The rooms are larger than expected. I experienced power outages that only lasted for 30 seconds to 1 minute. Overall, I enjoyed my stay.

This is a decent hotel - once you lower your expectations and keep in mind Addis is still very much a rough city. Nothing will be perfect or quite as expected but you won’t have any major issues with your stay. No matter what hotel you go to, expect pickpockets EVERYWHERE. Anyone who comes up to you in the street will absolutely be a scammer/pickpocket. Don’t engage.

Vert comfortable hotel . Will recommend any day!

Modern, western-style property on the main "hotel row" just down the street from a few malls. Free airport shuttle, free wifi, free breakfast, all the perks. Staff was extremely friendly. The room was large and very comfortable, but the bathroom was a bit dated for a hotel in this price range. All in all, a very good experience.

Great stay! Food was not so good but plenty of options around!

Great stay, clean hotel, good location. Would not recommend the hotel food, and the pool not functional.

Stayed one day on short notice while awaiting my flight home to Washington. Room was beautiful and clean. Very comfortable bed. Good restaurant and fitness room at the hotel.