Overall Ratings & Reviews Pinecone Hotel

I am a picky American traveler who has stayed in multiple hotels in Kisumu. The Pinecone has excellent value for its cost. The staff are very accommodating and tried hard to address any issue that arose. Specifically, the restaurant took a long time to prepare food but that it is because each meal is 'made to order'. It took nearly an hour to receive my soup order, but I when it finally came, I could tell it was made fresh and was absolutely delicious. The next evening, I placed my dinner order about an hour before I wanted to eat, which worked perfectly. The room was very clean and although the shower was not quite as hot as I would like (due to relying on solar power and it was cloudy), the staff tried to improve the temperature after I raised the issue. Again, the staff were super friendly, the food was delicious, the room was clean and safe, and there was a hair dryer in the room. Overall, this is high value for the cost and I would recommend staying here to colleagues.

A good example of Kenyan hospitality - warm & welcoming, satisfying breakfast, clean room.

Excellent service, staff very attentive and Professional, excellent food

nice, but a bit pricey for what they offer

Great, reasonably modern rooms, across 3 floors, no lift, but staff happy to help carry your cases up. Floor to ceiling mosquito netting around the beds, although there was no real issue during our stay. Restaurant offers a reasonable buffet breakfast, lunch service, if they have conferences/ meetings, again a buffet option , same for the evenings. Steaks are quite tough, but that's par for the course in regard to the beef we ate whilst in Kenya. Hotel staff, really friendly and obliging. Power drops out quite often, but the hotel back up generator cuts in quickly. Wifi signal poor and coverage throat the hotel is patchy, particularly if attempting to use something like Facebook Swimming pool not large, but great to unwind and cool off. Only downside really is the poor service at the pool bar. Orders taken quickly but can be some time before its fulfilled, particularly if ordering food. A couple of times it was over an hour before our table was served. The hotel isn't located in the best of areas,an industrial estate located on a dusty, rutted track. Boda boda bikes sit outside the main gate, Kshs50 into Kisumu. I'd be happy to return on another trip