Overall Ratings & Reviews Four Points By Sheraton Nairobi Airport

Amazing staff - great new menu at the restaurant- lovely pool area

Really close at the airport, the staff very helpful, and the shuttle to airport, really convenient

I only spent one night, but staff helpfully picked me up from the airport and that night was very comfortable.

Good services.

The security here is intense, but once through all is good. Service is awesome and staff is engaging, well trained. The 5th floor restaurant is very good as well. I was most impressed with the gym/spa. I wish they had better grounds, but hey...it's a high end airport hotel.

My first time at the hotel, really nice place, comfortable room.and bed , great service and the a staff, very helpful.

Excellent all around

Great option near the airport.

Quick layover at Nairobi Airport Elegant and close to airport Lovely and helpful staff

The entire staff were friendly, smiling and polite. The food was delicious!

The best and closest hotel to the Nairobi airport. The hotel staff actually made sure my name was on a signboard for the shuttle and that as soon as I reached out to the driver I was immediately taken to the hotel and did not have to wait for other passengers.

Staff were excellent. Room 213 was noisy with phones and answering machines ringing next door all night! Bathroom shower flooded the bathroom with water as no divider so had wet feet sitting on the toilet and floors were very dangerously slippery.

Due to flight change arrived very early (8.30am) but was able to access my room for a $50 charge. Nice pool and (small) gym area, great range of breakfast options. Only complaint was that the Laundry service is on the pricier end and was not returned on time and needed phone calls to cause so my departure was not delayed

Good stay after long flight friendly staff

I really enjoyed the hotel. Both restaurants had great food and service. I didn’t get to go out and explore around Nairobi, but the room was very comfortable.

Convenience and attention to detail for an airport hotel

Always a great stay

Excellent and satisfied with overall experience, recommending for travelers.

It took about 30 Mins to check in despite there being 4 people on the desk. Even when we did so there was a reluctance to give us the rooom keys at 10pm because there had been unforeseen delays with others checking out.

My bed and the lobby. What i did not enjoy was the food at the restaurant on the 5th floor