Great stay. Check-in was simple and efficient. Staff are very pleasant and helpful. Made it easy with English speaking staff. Enjoyed the public bath. Room was comfortable and well kept. Overall I had a great stay.

Everything was great

Staff curtious, amenities including half board(breakfast and dinner). Good to have private onsen in our room plus 3 other private ones we can use.

This is a great onsen experience. The 3 private onsens available for all patrons is great. But the highlight of my time there were the meals.

Very good service and food is really amazing

Great onsen experience!

Great care from the staff in taking care of guests and property.

This is a beautiful onsen with a friendly hard working staff. My only complaint is that there are no options for breakfast. We have stayed at several onsen in the past that offer traditional Japanese breakfast or western breakfast. I’m kind of picky about seafood, and I don’t like it for breakfast. My breakfast was mainly hoke, a whole (head to tail) grilled fish.

Great hotel with an anazing traditional japanese breakfast. Room was spacious with an onsen inside too.

This is a true onsen town experience

Very nice place to stay if you want to have a quiet environment to rest and relax. And the onsen is awesome.

The facilities were great, although shared facilities with another sister hotel makes for a lot of wait time for private onsens. The food was disappointing and feels more like mass produced food with not a lot of care unlike a smaller ryokan.

Great stay and wonderful service.

Loved my stay here. The property has several onsens to try, and the accomodation and dining was also good quality. Appreciate the small gestures such as free ice cream and ramen and different times of the day. One thing to note though is that the hotel is not close to the city centre, and although a free shuttle bus service is provided, it can be quite packed at times.

staff are very detailed and pay close attention to your needs. they speak english but please don’t expect them to be fluent.

Excellent stay and great staff. English speaking was somewhat limited and getting there was a bit difficult without much Japanese. So, I would definitely recommend for any tourists who speak more Japanese than me :)

You can walk the entire hotel barefoot since it is lined with tatame mats. Hotel offered all you can eat noodles, yokult and ice-cream at different hours of the day. There were so many onsen options: (1) personal (on your balcony), (2) private and (3) common. There were a good varieties within the private and common onsens. Amazing experience.

Had an amazing time at the hotel, lots of options for the bath.

Nous avons passé un excellent séjour. Nous avons très bien été accueilli par le personnel, notre chambre était très agréable. On a pu profité les bains publics/privatifs, qui offrent un réel moment de détente. Nous reviendrons avec plaisir !

Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot.