8.8
Very Good
From 93 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.4

Meal

9.0

Location

8.5

Service and Facilites

9.1

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Traveler Reviews STAY wellbeing & Lifestyle Resort

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40
Customer reviews
Sasithorn B.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 92 week(s) ago
This is my second time at the hotel. It's quite impressive with the overall service and pleasant stay here. I actually love the Onsen and Spa package most.
2 people find it helpful
SUPHAGORN N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 244 week(s) ago
The room is good as in the picture, the service is good, although we have encountered a problem room 2 times, but the way has managed to find a new room to be considered through seeing the customer as the key
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1 people find it helpful
Accommodation's Reply
26 Nov 2020
Dear Khun Suphagorn, First of all, we thank you so much for sharing your kind comments and feedback for our hotel. It was a pleasure that you selected our hotel on your recent holiday in Phuket, and it was nice seeing that you rated us very highly. We are sincerely sorry reading about the issues with your unit, and truly appreciated your kind understanding. Once again, please accept our apologies for the inconveniences that you encountered during your stay. We hope that we would have an opportunity to welcoming you back once again in the future so that we could show you our improvements. STAY team
Kan K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 245 week(s) ago
The worst experience we have ever had on such a five star hotel. The check in experience was terrible. We landed late and headed to hotel arrived around midnight. The night shift reservation spend almost half an hour only to check in with 7people of us in one group(all 7 ID cards are handed to him promptly without complication) Can you believe that? and guest what he assigned us to the wrong room number. Yes we go to the room written on the card and couldn't get in! We travel as a family and clearly told the man that my father has a condition that he struggling on walking he has to use wheel chair! In short, the man send us to the building that has no elevator and assigned us to stay in the second floor. Then we cannot get in to the room and moved to another building that has no elevator and it is still on the second floor! After the long tragic we finally have our rooms almost 2 AM. in the morning. After that the air-con in one of our room didn't work so they spend some more time to fix it and it's finished at 4AM. There are so many times we moved the room on our 2nights stay with the air-con and electricity system problem. Dead battery for TV remote control and such. They are not so ready to welcome guest and shouldnt have called themselves a "FIVE STARS HOTEL" ***Highly not recommended***
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Accommodation's Reply
01 Dec 2020
Dear Khun, First of all, we are genuinely appreciated that you selected our hotel as an accommodation on your recent family holiday in Phuket. It was heartfelt reading your feedback and learning all the inconveniences that you experienced during your stay as we failed to provide services of our usual standard. Kindly be informed that your comments have been forwarded to our Director of Operations to further investigate and resolve all issues to prevent this from happening again in the future. Once again, please accept our sincere apologies on the inconveniences your family encountered. We truly hope that you would reconsider returning to stay with us once again on the next occasion so that you may have direct experience of our improvements. STAY team
Kan K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 245 week(s) ago
The worst experience we have ever had on such a five star hotel. The check in experience was terrible. We landed late and headed to hotel arrived around midnight. The night shift reservation spend almost half an hour only to check in with 7people of us in one group(all 7 ID cards are handed to him promptly without complication) Can you believe that? and guest what he assigned us to the wrong room number. Yes we go to the room written on the card and couldn't get in! We travel as a family and clearly told the man that my father has a condition that he struggling on walking he has to use wheel chair! In short, the man send us to the building that has no elevator and assigned us to stay in the second floor. Then we cannot get in to the room and moved to another building that has no elevator and it is still on the second floor! After the long tragic we finally have our rooms almost 2 AM. in the morning. After that the air-con in one of our room didn't work so they spend some more time to fix it and it's finished at 4AM. There are so many times we moved the room on our 2nights stay with the air-con and electricity system problem. Dead battery for TV remote control and such. They are not so ready to welcome guest and shouldn't have called themselves a "five stars hotel" ***Highly not recommended***
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Accommodation's Reply
01 Dec 2020
Dear Khun, First of all, we are genuinely appreciated that you selected our hotel as an accommodation on your recent family holiday in Phuket. It was heartfelt reading your feedback and learning all the inconveniences that you experienced during your stay as we failed to provide services of our usual standard. Kindly be informed that your comments have been forwarded to our Director of Operations to further investigate and resolve all issues to prevent this from happening again in the future. Once again, please accept our sincere apologies on the inconveniences your family encountered. We truly hope that you would reconsider returning to stay with us once again on the next occasion so that you may have direct experience of our improvements. STAY team
Saruda R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 248 week(s) ago
Very good, we go as a family of 6 people. Book 3 Bedroom Villa Beautiful house, complete equipment, very private, there is an onsen and a fitness center at Loei School. Free 24 hour fitness is good. Onsen is good, pay an additional fee. The spa is also very good. There is le spa in the school.
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1 people find it helpful
Accommodation's Reply
30 Oct 2020
Dear Khun Saruda, Thank you so much for sharing your kind comments and feedback for our hotel. We are glad that you selected our hotel as an accommodation on your special family holiday in Phuket. Also, we are delighted to learn that you were pleased with all the facilities offered at our hotel. We hope that we would have an opportunity to welcoming your family once again in the future. STAY team
DONYA
icon-origin-TRAVELOKA
8.5
/10
Reviewed 249 week(s) ago
Good reception, very good service, there is a welcome drink, cold towel, beautiful room like the picture. Comfortable bed, rain shower, shuttle bus to Rawai beach and Nai Harn beach, have a chance to go again 🥰😍😘
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Accommodation's Reply
02 Nov 2020
Dear Donyakorn, Thank you so much for taking your time sharing your kind comments and feedback following your recent stay with us. We are pleased learning that you were delighted with all the services and facilities provided at our hotel. It was our pleasure reading that you would return to stay with us once again on your next vacation in Phuket. Please feel free to contact us when planning your return. We look forward to welcoming you back again soon. STAY team
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Chanutnun A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 251 week(s) ago
The receptionist is very good service. Shady atmosphere There are trees around the area. Private, suitable for relaxation The hotel is in an alley Night sleep well, no car noise, clean room, very comfortable sleep.
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Accommodation's Reply
09 Oct 2020
Dear Khun Chanutnun, Thank you for taking your time to share this lovely feedback for our hotel. It was grateful to learn that you had a satisfying experience with us. We look forward to welcoming you again on your next trip to Phuket. STAY team
Wannapop J.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 252 week(s) ago
The rooms are clean, new, traveling from the airport is convenient, easy, direct drive only. Rent a car by yourself. Beautiful restaurant, delicious food, every employee is polite, smiling, spacious, private place. Definitely come and stay again.
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3 people find it helpful
Accommodation's Reply
09 Oct 2020
Dear Khun Junya, Thank you so much for sharing your comments and feedback to the community. It was our pleasure that you rated our hotel very highly. We definitely look forward to welcoming you back once again. See you next time. The team awaits your return. STAY team
Jaae
icon-origin-TRAVELOKA
9.7
/10
Reviewed 257 week(s) ago
Love this place so much. I love it.
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Accommodation's Reply
09 Sep 2020
Dear Khun Wariya, The team here at STAY is very happy to hear how much you enjoyed your STAY. We hope to see you again soon! Sincerely, Mark Stanley Digital Marketing Manager
Anisa N.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.4
/10
Reviewed 280 week(s) ago
Stayed here for 2 nights. The hotel is newly opened. Lovely receptionist, good service, nice pool Not very deep, suitable for people who can't swim. The room is very nice. But when cleaning the room, do not look at the dust
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Pear C.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.1
/10
Reviewed 281 week(s) ago
Great experience staying here!!
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Nirinya B.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 285 week(s) ago
Beautiful, big pool, good service, with built-in fitness Don't forget to bring shoes.
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1 people find it helpful
Chananya P.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 293 week(s) ago
Rest with friends Beautiful room, very clean. The service staff is also very good. There will definitely be a chance to go back. Wide swimming pool
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1 people find it helpful
Sayamon Saenghoi
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 293 week(s) ago
Very good. Upgraded the room with a very beautiful hotel.
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1 people find it helpful
Atichat M.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 293 week(s) ago
Stay 1 night. 2-bedroom room. At first, the building D is at the end, but the air conditioner in the master bedroom is broken. Therefore moved to Building E, a new room. Overall, the rooms are good. There is a microwave, washing machine, dryer, dishwasher. Coffee machines, plates, bowls, spoons as well. Overall, I like the new hotel. There are many pools. My favorite is the 3-story gym that is open 24 hours.
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+5
1 people find it helpful
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Bui T. L.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 295 week(s) ago
The resort is clean, beautiful, creating a sense of relaxation, with a shuttle to the beaches in southern Phuket
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1 people find it helpful
Nichanun T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 295 week(s) ago
Staffs very nice and friendly. Very happy to stay here!
1 people find it helpful
Accommodation's Reply
10 Dec 2019
Thank you for taking the time to write a review after your recent stay. It was a pleasure having you stay with us and we very much look forward to welcoming you again in the future. STAY Team
Kawinaorn P.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
9.4
/10
Reviewed 297 week(s) ago
Everything in the bedroom is complete, spacious, very comfortable, with a washing machine, tumble dryer, dishwasher. The swimming pool is long throughout the hotel. Good service. I like it. Will definitely go back.
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+3
2 people find it helpful
Accommodation's Reply
10 Dec 2019
Thank you for taking the time to write a review after your recent stay. It was a pleasure having you stay with us and we very much look forward to welcoming you again in the future. STAY Team
Kassama
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 297 week(s) ago
Very impressed. Beautiful hotel, very good atmosphere. The staff are all good. Especially the male staff elder That waited to send us to the front There will definitely be a chance to go back to use the service.
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2 people find it helpful
Accommodation's Reply
10 Dec 2019
Thank you for taking the time to write a review after your recent stay. It was a pleasure having you stay with us and we very much look forward to welcoming you again in the future. STAY Team
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Rusnee H.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 297 week(s) ago
Very good atmosphere The new room is very clean. And easy to travel (if there is a shuttle service from the entrance to the accommodation The more convenient it is.) The service staff are all smiling. The swimming pool also has many zones. Suitable for relaxation If you have a chance to travel again, this will be the first choice to choose.
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3 people find it helpful
Accommodation's Reply
10 Dec 2019
Thank you for taking the time to write a review after your recent stay. It was a pleasure having you stay with us and we very much look forward to welcoming you again in the future. STAY Team
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