7.9
Pleasant
From 74 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
7.8
Meal
7.0
Location
8.0
Service and Facilites
7.8
People often mention about Grand Cendana Inn
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Room Space (3)
Bathroom (3)
Variety (3)
Distance to City Center (2)
Accessibility (2)
Staff Friendliness (2)
Ambiance (2)
Bedroom (2)
Hotel Area (2)
Surroundings (1)
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Traveler Reviews Grand Cendana Inn
Number of reviews per page
20
40
Customer reviews
A***i
6.4
/10
Reviewed 10 week(s) ago
Breakfast only had Energen, and I made it myself. And plain bread without jam. Really bad experience😭
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1 people find it helpful
A***L
8.9
/10
Reviewed 10 week(s) ago
The service staff is not very friendly, the service at the breakfast area is very unsatisfactory, the tables are scattered, the glasses and cups are always lacking, there are no special staff to serve, but the room facilities and comfort are very satisfying, recommended.
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i***m
8.2
/10
Reviewed 11 week(s) ago
Good enough for the service. Cold AC.
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S***I
8.4
/10
Reviewed 20 week(s) ago
Overall, the family room is quite nice, clean, and comfortable.
2 people find it helpful
A***l
6.0
/10
Reviewed 23 week(s) ago
Food was not provided, the toilet was clogged, the staff had guests but were busy playing games, the location was just strategic
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Accommodation's Reply
10 Jan 2025
Thank you sis for staying overnight at Cendana Inn. We apologize for the inconvenience and our staff who. Less than a role model. Breakfast is provided free to serve yourself sis. This will be our concern for future improvements. Greetings of health and stay enthusiastic sis.
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M***D
9.1
/10
Reviewed 31 week(s) ago
Clean, big spacious room for 2 people, near to airport, only wifi connection is bad.
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N***a
Leisure
8.0
/10
Reviewed 60 week(s) ago
The location is not good because it is in a housing complex, the 2nd floor is up stairs, breakfast is only toast and butter, but the room option has 2 queen beds so you can sleep freely with your family.
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1 people find it helpful
Accommodation's Reply
25 Apr 2024
Thank you brothers and sisters for staying at Cendana Inn. Hopefully the day will be enjoyable.
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YS
Yudi S.
8.5
/10
Reviewed 67 week(s) ago
Semuanya ok, kecuali tvnya tidak fungsi, sarapannya hanya roti dan kopi.
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S
Sabariah
8.5
/10
Reviewed 77 week(s) ago
Dari luar kelihatan kayak jelek banget. Tapi kamarnya bagus dan bersih, AC dingin, TV oke, air oke, kamar mandi bersih, bed sheet bersih. Recommended.
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Zem khallis
8.5
/10
Reviewed 77 week(s) ago
The rooms are spacious, close to the airport and mall.
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Nurhafizoh
10.0
/10
Reviewed 82 week(s) ago
The staff are friendly, thank you.
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Accommodation's Reply
18 Nov 2023
Thank you for the review and for staying overnight. We must continue to maintain good things in service.
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TP
Tommy P. H.
8.5
/10
Reviewed 86 week(s) ago
The room is okay. Hot and cold water for bathing runs out from night to morning. Breakfast is just plain bread without jam. Sachet coffee does not have a glass. No drinking water. Very noisy.
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1 people find it helpful
Accommodation's Reply
18 Nov 2023
Sorry for the inconvenience for you. Our repairs. Thank you for spending the night and for the review.
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A
Afrudin
8.5
/10
Reviewed 96 week(s) ago
Clean and spacious rooms (Family room), comfortable, cold AC, clean toilets, location close to the mosque, close to the airport, selling food close
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2 people find it helpful
Ec
Elvira c.
8.5
/10
Reviewed 103 week(s) ago
Cukup bersih toilet besar dan resepsionis ramah, harga murah terjangkau untuk singgah
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Accommodation's Reply
01 Jul 2023
Thank you for the review and for staying overnight at Sandalwood Inn. We continue to try to provide maximum service and make improvements to guest feedback. Sorry if there is any inconvenience.
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WD
Wanda D.
5.7
/10
Reviewed 111 week(s) ago
The hotel has a lot to repair. One of them, the air conditioner is not cold.
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1 people find it helpful
Accommodation's Reply
05 May 2023
Dear wanda. Thank you for staying at Sandalwood Inn. Sorry for the inconvenience. We are happy for compliance and definitely care for better improvements.
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i
iswadi
4.8
/10
Reviewed 111 week(s) ago
Better to just close it. Very disappointing.
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2 people find it helpful
Accommodation's Reply
03 May 2023
Thank you for staying at Sandalwood Inn. I'm very sorry sir iswadi for the inconvenience. This is our special concern for improvement.
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T
Tarmizi
8.5
/10
Reviewed 119 week(s) ago
The rooms are spacious, clean, comfortable, the service is ok. The location is far from the city, it's rather difficult to go anywhere. All in on Point 7.
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1 people find it helpful
SS
Saulina S.
6.0
/10
Reviewed 128 week(s) ago
The room is smelly and not clean. TV has no broadcasts.
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2 people find it helpful
Accommodation's Reply
02 Jan 2023
Sorry for the inconvenience, it is of particular concern to us. Thank you for staying overnight at Grand Cendana Inn.
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Rahcmat r.
8.5
/10
Reviewed 129 week(s) ago
Bersih, nyaman, aman, pelayanan cepat, ramah & aman tempatnya.
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Accommodation's Reply
02 Jan 2023
Thank you for giving input.
For our attention and improvement. Have a nice day.
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ABDUL SYUKOR BIN MD NOR
6.0
/10
Reviewed 163 week(s) ago
Dirty rooms, unresponsive receptionist.
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2 people find it helpful
Accommodation's Reply
13 May 2022
Thank you for the review for our future improvements.
I apologize for this inconvenience.
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Number of reviews per page
20
40
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