When we arrived at the BnV, the family room that we ordered turned out to be the AC was off, the fan was replaced, the TV was off. From the BnV side, we want to replace it with a standard room, but we refuse. After 1 day we moved to the room next to us which was empty, we finally moved. According to the AC, the TV is on, but at night we sleep there are rats. Please for cleanliness, comfort, very lacking, in the room even though the mop is still sticky and has been swept there are still hairs. Hopefully in the future cleanliness and comfort will be improved again so that guests can come back to stay at the BnV when they are in Jogjakarta