Overall Ratings & Reviews Urbano Hotel

Safety and cleanliness

Every thing the staffs ,friendy and professional. And centrally located 3rd time staying here feels like home.

Good location

Excellent location and property!!!!

Excellent stay - the men on reception were very calm and professional (which marked a great improvement compared to my experience at the same property a few years ago). The room was clean and comfortable , Wi-Fi was stable and the security/porters / cleaners were all nice and polite guys too. Some soft music in the reception area might be nice for the customers and staff alike.

Excellent

I liked the property but they nickel and dimed me. The Expedia app has no price change from one guest to two guests. Yet if you show up with your wife, like I did, I was charged an extra $70. And after spending a week there and paying for my mini bar items, $8, a clerk ran and got me out of the airport shuttle to make sure I paid for the extra Fanta from the night before. As for the airport shuttle, I’ve never been asked to pay for one at any hotel. I was told it was free only one way. So since I took it from the airport, I had to pay $8 to get to the airport. Lastly I went 7 days without a hot shower in Rm 222 and endured a barking dog in Rm 223 for the duration of my trip. The area felt safe but I couldn’t enjoy it as much as I wanted to. The vendors and the beggar’s aggressively singled out the one American in my group, me. Overall a nice hotel, recently built, good security team, friendly staff, and located in the heart of everything.

Satisfactory

We were given a room different from what we originally booked, and it was clearly too small for two grown women. Despite this, we managed to make it work. The location is fantastic, and the staff were friendly, although there were moments when service could be improved. Overall, a decent stay, but the room size and booking accuracy could use some attention.

Nice location on the busiest street in Accra but the acoustics were very bad with a lot of noise outside and from reception. Staff were a little indifferent and it was expensive for Ghana.

Conveniently located in busy are close to shops, restaurants, pubs. I enjoyed my stay here. The staff was very friendly and helpful especially when I left my phone in an Uber. The helped me to track the uber down to retrieve my phone. I am so grateful to everyone at Urbano. When I come back to Ghana I am definitely staying here again.

Great place to stay in Osu. Staff was friendly and helpful, will stay there again next time I’m in Accra.

Great place

I liked the timely response of Management to queries raised.

Decent hotel with good breakfast if you want it included. Guard the door so it felt safe.

Is always been nice staying at urbano

I enjoyed every minute of my 14 day staying... thanks Guy for the hospitality

Decent clean hotel with small rooms, well located with a small store and ATM opposite in the petrol station. Walkable to the bars and restaurants in the area.

Interesting part of the city. The first night was a lot of interrupted with the staff entering with the key. Constant nagging. I complain to concierge and he apologize

There was a roach crawling on my bag