Overall Ratings & Reviews Diani Reef Beach Resort & Spa - Your Beachfront Bliss Awaits

Great location but the web site is not reflecting the current condition. The hotel and pool, gardens, accommodation all require total renovation and maintenance. The hotel suite was dated, poor condition, missing tiles in bathroom, mouldy and generally very tired. The cleaners worked hard and the staff were friendly but apparently the owners are interested in spending the money that is required to refurbish the hotel and ammenities. The pool bar is empty has no glasses, drinks or staff. The food is disappointing, cold, incorrect many times and quality overall below par. The menu was very limited and generally the food tasteless. Really wish we didn’t book the hotel and definitely not full board. We reported several times to the staff but apparently the Chef advised he didn’t care what the customers said he only reported to his boss. To make it worse the cleaner didn’t lock the patio doors on one occasion and the suite was invaded by monkeys that took everything from fruit, crisps, chocolate, drinks etc… defecated all over the suite, broke glasses and left monkey blood on the floor, bedding, bathroom, etc is was disgusting and took the cleaners 3hrs to clean…. All the affected clothes had to be specially cleaned and as a result I received an infection to my hands resulting in horrible blisters and now been treated by the Tropical Disease Center in London. Sadly there are much better hotels close by that we visited and wish we hadn’t paid upfront.

I loved it there

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Property is kind old but the resort employees did outstanding service for the customers.

Al a carte menu is poor Food served is small

The staff were all friendly The place was 3 star, not 5 Limited fun activities to engage with

Hospitable staff and excellent service. The property is not new but still in good shape. We saw monkeys hoping in the big coconut trees from our balcony (seaview). Everything is clean including swimming pool, nice fresh air. We hopped on tuktuk (three wheel motorbikes) to the town (about 2km away) for forex and shopping. We detested the salty shower at first but got used it eventually (just don't drink it).

This is a 3 star hotel not 5 star. The hotel is dated and the rooms desperately need an upgrade. We had a leak from the AC in our room and there was a strong sulfurous like smell that kept coming from the bathroom. Everything in the rooms and hotel generally is just old. The location is perfect and hotel has so much potential but its very neglected. I wouldn't recommend and this hotel IS NOT A 5 STAR!

I really enjoyed my time at this hotel.. the beach is absolutely beautiful and the staff were sweet and very helpful

Staff is extremely nice

The staff were extremely helpful and friendly. We had a great stay, food was very good, toiletries were eco friendly using aromatics essential oils. Location close to everything you need.

We liked the group activities like water polo. There was variety of food during dinner. Most of the staff were friendly and the lady at reception ensured we got the honeymoon compliment. They also upgraded our room from standard to deluxe at no extra cost.

Friendly staff

The staff was fabulous. They all made sure our stay was wonderful. The hotel had some repairs being done however it did not interfere with our stay. We had a wonderful time.

Good hotel and food was good staff friendly

The hotel has a great location with convenient beach access, and both dinner and breakfast were excellent. However, I was disappointed to be charged extra after booking my second night through Expedia. It seems they don't favor third-party bookings and charge more than the rates listed on such platforms. Despite this, it's still a good place to stay overall.

The hotel has a convenient beach access, and both dinner and breakfast were excellent. However, I was disappointed to be charged extra after booking my second night through Expedia. It seems they don't favor third-party bookings and charge more than the rates listed on such platforms. Despite this, it's still a good place to stay overall.

I don't know how you make your VIP rating because for me the service was only just above average. I spoke with reception about the lack of any hot, even warm water, and finally on the last day got lukewarm water. Meals improved markedly once it went to buffet style. I was also charged 3000 KSH more than the price on there price list for a snorkeling trip and then when inquiring about a jetski ride found them to be 3000 KSH more expensive than the one I found just down the beach. Overall I don't think it was very good value for money.

Superb stay at Diani Reef, lovely beach, great food..all staff very friendly and welcoming...special mention for the restaurant staff who were fabulous and made us amazing vegetarian dishes...Highly recommend

Room had a few tiny roaches in the bathroom. We only stayed 1 night so no terrible. Grounds are nice and clean. Staff very helpfu and attentive. The monkeys stealing food seems to be a bit out of control.