Poor room maintenance, broken bed, broken toilet handle. Hair on bathroom floor Worn out towels Very bad breakfast, cool, cheap sausage, cool eggs. We came in and had to wait for a lady to bring the food to the shaffers. shaffers not hot.

Friendly staff and convenient to shopping and restaurants.

I likevthe location

The location is fantastic, with the tramway stop right in front of the door, making it easy to get around. Just two blocks away is the main square, Calderón, which offers a vibrant atmosphere. There are plenty of eating options just steps away, making meals very convenient. The staff at the hotel were friendly and helpful throughout my stay. One highlight was the breakfast room on the 9th floor, where I enjoyed great views of the city while dining. It really made the experience special. Overall, it was a wonderful stay, and I highly recommend this hotel to anyone looking for a comfortable and well-located place to stay.

Personal muy amable, queda cerca de todo

Good location and fairly priced

Excellent hotel

Very clean rooms and friendly staff.

Nice location

Friendly staff, clean, good breakfast and a hot shower.

It’s a nice enough place with great staff , clean spacious rooms, decent breakfast. Very good location within easy walk to shopping, restaurants, etc. Only issue was inconsistent hotwater in shower and basin

Los Baños

Did like the customer service at front desk I paid the bill in total at checkin and at check they wanted me to pay additional 10 dollars for room tax which she forgot to add when I checked in and paid in full the hotel did not want to waiver the fee I spoke to hotel manager and he insisted I had to pay it so I met them half way I paid 5 dollars not a good experience ☹️

They need at cafeteria or vends machines for the clients

Lost reservation. I proved thru email that I saved that I had a confirmed reservation. I called and emailed the night before for a confirmation! They smerked when they realised that they got caught. I suspect holiday weekend and they hoped they could drop a few reservations and get new ones at a higher price (practically their words). 2 of 2 elevators broken. No hot water. Four requests over 24 + hours for toilet paper. Mostly, nice sympathetic front desk. Simple and somewhat clean and well located.

The elevator was damaged. The staff did not help with the baggage. The AirPort transfer service did not exist

This hotel is in the heart of Cuenca's historic district. Close to shopping, resturants and local attractions. The staff is very curteous and helpful and the front desk clerk spoke very good english. The room was large, clean and had a very comfortable bed. Breakfast was a hot and cold buffet with many choices and hot fresh brewed coffee. Parking was additional but convient and car was available 24 hous a day. Lastly this is the best hotel deal we have found in Cuenca

This hotel is in desperate need of makeover, room rugs were discustingly dirty, walls were dirty, bed comforter old and dirty looking, towels were old and fraying, terrible experience

Hotel Presidente is a wonderful option for the price. The bed was comfortable, the showers hot, the wifi fast, and the rooms clean. The front desk was super helpful and friendly, and the complimentary breakfast was simple and delicious (eggs, pastries, yogurt, fresh fruit, toast, fresh juice, coffee/tea) with nice views. You're just a few blocks away from the central plaza and all that Cuenca has to offer.

It was a good hotel if you want to be in the historic part of the city, I will recommend to a friend this hotel.