Overall Ratings & Reviews Jacaranda Nairobi Hotel

Good property for a short stay in nairobi. The price was good and location unbeatable

Excellent location for my needs. Screens on windows might help keep mosquitoes away.

Very convenient location. Friendly staff. Property needs renovation.

Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.

Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.

The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area

A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!

Nice hotel at a good price.

Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.

We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.

Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.

It was wonderful

Ideal location. Friendly staff. Clean and comfortable. Good breakfast.

Welcoming, efficient and friendly. Amazing location.

Rooms needs updating. The bath tub had cracked tiles etc. Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.

I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.

It was amazing

nice place, beautiful garden, nice staff. location makes it accessible to great restaurants and shops

The room wasnt to my expectation. The photo of room/bed shown on Hotels.com is not exactly as it is. The room while it has king size bed, is smaller than expected. Room service only done to close curtains..dirty towels etc are not changed during evening.

The back gate closes at 7pm which is too early. It has security so they can keep it open till late