Overall Ratings & Reviews Hotel Re-Ndama

Hotel itself is good. Rooms are less appreciable. I got a standard room with dirty carpet and hot water with red color which means pipes are old and rusty. Room smelt bad the first time I entered the room but got better the next days with the AC on all the day. Hotel area is ok, but beach is full of rubbish which was a pity. Hotel managers : I liked the hotel, the stuff and the Wifi. I very much appreciated the bus driver and his warm welcoming. Please make more effort cleaning rooms carpets, changing hot water pipes and cleaning the beach. It will make the hotel much more beautiful.

This place need some serious work and they should start with the dirty smelly carpet and repainting of the dark red hallways on SPG member 6th floor tat scares you as soon as you step out of the elevator.. Not sure how its even possible for this place to be listed as 4 star hotel!!

Over the past ten years, I have been to this hotel regularly, then I changed for the Radisson Hotel. As the Radisson was full this week, I had to stay for one night at the Meridien. Last time I was there a year ago and in also November 2017, they had a note on the elevator, "not working being repaired", so there is only one lift working which makes people awaiting longtime for a lift in the morning. Why on earth Meridien does not repair the lift which has been not working for one year ????

Hotel need a major overall, changing carpet, improving on buffet and breakfast, also need to be more customer friendly, do not deserve 4 stars

Great staff but dismal.hygiene conditions. Filthy carpets.. Cockroaches in bedrooms.. and food has degraded, not good a price to.quality ratio.

I used to go to this hotel in the 80's and 90's, the hotel has deteriorated and not improved at all. the room are oldish and need renovation. the service need improvement. Most of the flight are at night and you are due to check out by noon, but the hotel refused to keep your luggages, which is crazy, I was told this is the directive of the management. Only one restaurant in the hotel which is ok by African standard, but not so good The price is competitive but the hotel has not much to offer.

This hotel used to be good, unfortunately it become disappointing, it need to be refreshed , carpet are old and smelly, only one lift works. There is a new management but no much improvements, maybe they are on the way?

otherwise the hotel is ok , a bit pricey for this time of hotel which desserve when generous a 4 stars maximum

You can see where it used to be a very nice place, however now very rundown and outdated. Staff were reasonably helpful but were certainly not interested in going out of their way to assist or make you feel welcome. Ensure you have cash or pay via Expedia as their credit card machine seldom works.

The service is not up to standard for a Meridien hotel. The staff is unfriendly and arrogant, and do not treat you with respect. I stays several times at the hotel this year. Last month, I had to complained several times, as there were no towels in the room when I arrived there after a long trip and I had to wait long time before they brought towels in the room. I talked to the GM who apologies and told me he will put a bottle (I assume of wine ) in the room, which they never did, The gym is terrible. The buffet at night is no good , the foods were virtually cold, and the dinner very expensive for what was served. I paid 3 nights in advance with expédia and had planned to stay another four nights, after the second night, I contacted Expedia at night, to explain that I had to go to Port Gentil and that I wanted to postponed the third night for the following day, and book another four nights. Expedia called the hotel while I was awaiting on the phone and told me that they could not find anybody at the hotel who would speak well enough english to understand and make the changes .they asked me to go the next day at the reservation counter. I talked to Khaled, he told me that the night paid in advance was lost, and that this was not his problem, that I had to book for another four nights and pay for it. I do understand this but do not appreciate being talked down. I moved immediately for another five stars hotel who treat me well.

Hotel ok , reception staff kind of arrogant (Christian etc..) , had a couple of incident with the room, Hotel has room for improvement.

The beach not clean , room not clean, reception never help you in anything. The price is very expensive for this hotel. Finally , the hotel like 1 Star no more!!!!!!

Room next to elevator ,very noisy! Shower not working and no hot water.

Terrible staff who do not want to listed to a customer and help. Very racist Hotel, prefer bookings only for the white people Very poor wifi Reserved and paid for my booking, but when checking in, was turned down that my booking was not done and there was no free room for me. The services offered do not commensurate with then cost, terrible.

It was good. Room service should be bit quick, rest all were fine.

It's a well set-up hotel and staff all speak English, which is a plus in Gabon, but it seems as though the place struggles to operate smoothly. I was initially sent to a dirty room (upgraded afterwards) and house-keeping didn't clean the room the first two nights and showed up at 5:30pm the third day. Staff were a bit hit and miss too - when the credit card facility was down one woman insisted I pay cash rather than process the card manually. Overall, I'd expect more for the price.

Wouldn't recommend actually. But I don't see any good option around. So this is the only option you got. Hotel staff is unfriendly. Room service you can't expect every day and 100% perfect. Hotel needs refurbishment badly.

It does not fit into Le Meridien standards at all.

Room was very old, too much noise in the room, very weak wifi connexion. Bathroom was not really clean. My overall e periance was very bad

Booked a twin room with 2 separate beds as 2 colleagues sharing. However got a room with 1 double bed.