Overall Ratings & Reviews Ramada Suites by Wyndham Auckland Manukau Pacific Centre

The staff where very helpful and knowledgeable I would recommend your hotel to other friends and family.

Cancelled my booking 20h before coming i booked a few months ago. Im do sD, upset and disappointed.

The hotel canceled our reservation on the day of our stay. We had booked the room in July 2024. I assume the hotel overbooked and prioritized a group or individuals who likely paid a higher rate, bumping us and another couple who had also booked a room there. We stayed nearby and saw that the hotel was fully operational—not under renovation or affected by any emergency—so the cancellation made no sense. It was a terrible experience, and I hope you won’t have to go through the same if you decide to book with this hotel.

This hotel cancelled my booking at the absolute last possible moment, leaving me stranded in Auckland without a hotel after 5pm, which made it very hard to find a new accommodation. The hotel cited a water leak. Based on other online reviews, they've clearly been having water leaks for several months. And have routinely had to close the entire hotel. Wildly unacceptable.

Parking is not included

The property got shutdown due to an issue but we did not get that notification. The Hotel only sent an email through Expedia around 2:30 in the afternoon, when we are travelling from Queenstown to Auckland, and that email went to junk Mail. We went to the hotel at 10:30 PM and found that the hotel is closed. We had to call the helpdesk throguh the intercom and we came to know that our reservation was moved to a downtown hotel, which is 20 Km away. .We had to drive to the new hotel at that time and there is no one to check in there. We had to retrieve the key from a lock box. No directions on where to park. Terrible communication and wont recommend this property.

Excellent location

I was turned away when checking in because the hotel had a flooding issue on the day of my arrival, so they were closed. The manager instructed me to cancel my reservation in the app, because their alternative properties were not convenient for my travel plans, and they would waive the cancellation policy. I'm currently being told by hotels.com that the hotel is sticking to the cancellation policy and won't give me my refund for the 2 rooms I had booked. The hotel was shut down and I couldn't even stay!

N/a

Very convenient when working in South Auckland. Plenty of free parking, great restaurant, modern clean rooms

Nice location, close to airport and easy access to highways and sites. Clean and easy access to in house restaurant and other restaurants nearby.

Rooms looking tired and desperately in need of a paint where bags have scraped etc. Arrived at 3pm and rooms still not ready. Stayed for 1 night and charged a second time the next day. Still waiting for a refund 2 weeks later….

Room size and facilities adequate.

Lovely clean room with all the mod cons. Parking great however needs more signage as located on busy road.

Great hotel and staff. Even though its a little out of town it was worth it to see Coldplay. Only thing i would add is the door tags saying no house keeping or yes please clean my room. Would save housekeeping having to knock on every door to see if you wanted your room done.

About 20 minutes from airport. Average hotel.

Checkin wasn’t very efficient, took 40mins. Room advertised was replaced with 2x single rooms initially which was cheaper than what we had booked. Trainee was helpful on the front counter - just had no support from anyone else. Cafe/Restaurant was good.

Level 2 needs refurbishment and rooms are very small.

Clean, comfortable room, free parking, easy check in after hours and located right next door to the Due Drop Event Centre which was super convenient for me. Will be my go to when needing to stay in Manukau.

Front desk and F&B team needs some communication to be on same page. Bad experience. Also staff in Front desk and F&B team needs customer relationship training. Housekeeping staff were really helpful. They made our stay better.