Overall Ratings & Reviews Hotel Canata Kyoto

Excellent hotel! Amazing service, excellent bathroom and perfect location

電話の対応が海外の方の対応でとても話が通じてないように感じました。 部屋はとても綺麗でデザインもとても素敵です。

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Beautiful room. Brand new bathroom. Great shower, amazing toilet! Room size was good.

Fantastic small scale, boutique type of hotel. Lots of really nice interior design features throughout and very helpful staff.

Great location, great place. Nirhing negative to say. Loved it

Very nice hotel Refeshed Staf was great Room size was very good

Bar on site was convenient; staff helpful and friendly.

What a pleasant stay at the hotel! The staff, the rooms and location were fantastic! It’s a small hotel, but we found the rooms to be very comfortable with everything you could ask for. The hotel, rooms and area around the hotel were spotless. It had a lovely lounge, so you didn’t need to go far for a drink to relax and unwind after a busy day out sightseeing. All the staff was so accommodating and answered our questions, arranged taxis and had recommended places to eat. We had the pleasure of chatting with Ben, while we were there. We had good conversations and he was wonderful young man! We wish him nothing but the best! He is a definite asset to the hotel! We would highly recommend staying here if you are given the chance. We definitely don’t regret our choice on any level.

Great property with an amazing location. Loved my stay here

Great location. Quite boutique hotel. Excellent views.

Our stay at Hotel Canata Kyoto (Tue, 21 Jan - Sat, 25 Jan) was disappointing, especially for our honeymoon. Upon check-in, there was no acknowledgment of our special occasion, which felt unwelcoming. The check-in process was smooth, but the receptionist, Lee, had confusing communication about the Y2000 land tax, asking us to pay upfront and then telling us we could pay at the end. The breakfast was inconsistent and frustrating. We had a phone call at 8 am asking if we were coming down, even though we were exhausted, and were told we'd still be charged. The following day, we requested eggs but were told there were none. Later, the staff returned with one egg per person, which didn’t meet our expectations. We opted for cheaper, better breakfast options outside the hotel, which were much more satisfying. The hotel bar was the highlight. Ankit, the bartender, provided excellent service, offering fresh wine and engaging conversation. While the hotel offered comfortable rooms and decent amenities, its lack of honeymoon acknowledgment and inconsistent service made our stay underwhelming. We were disappointed by the lack of warmth and attention, especially when compared to other experiences we had in Kyoto. We would not return for future stays.

Small, quiet, nice staff

We had no idea what the shelf hanging from the ceiling in the kitchen. We kept hitting head. Also the island in front of the bathroom was kitchen and powder room sink??? Very confusing design and difficult to use. Too fancy.

5 stars but only if you get a room with a view and sunlight. Avoid rooms ending in 01 and 02. Check before you book. Lovely, modern, small boutique hotel with about 15 rooms across from Nijo Castle. I stayed in 301, it was oppressively dark. The window has blackout shades and a film over the glass, the reason is it backs to the large Crown Plaza Hotel with a soaring atrium that is full wattage lights at night. The bed was very comfortable. I appreciated the bottled water, tea, coffee and toiletries. There was no closet but there was a small railing with hangars. I was one person, the bed seemed to be a full, I would not do this size room for 2 people. There is a lounge/ bar downstairs thst looked nice but was usually empty. I ate out. My friends stayed nearby for $950 a night and I definitely had thr better hotel. But unless you like dimly lit rooms where you have no sense of day or night, be sure to get a room with natural light. I would stay here again. Location to bus lines, restaurants, and shops was very convenient and we loved walking the neighborhood. At night the back streets are very dark but also very safe, I walked alone with no concern.

This is a small quiet hotel with clean comfortable rooms with a relaxing decor. Very friendly and helpful staff and if you reserve in advance you can get a private lovely breakfast. Close to subway and bus stations and in a nice neighborhood. As pictured, our room was fairly dark (& we like dim light), but that added to the charm. Highly recommended!

Very good

Clean, modern and spacious.

Personalized hotel with very friendly and accommodating staff. We will be returning.

We later room, it was smaller spacious than we thought period the location was great , the staff was hid or miss in some areas, exceptionally nice such as Diego and some very rude like the male white person who was very tight and would not provide more bathroom SOAP or coffee creamer was also not easily accessible however, overall we enjoyed our room and amenities, and most of the staff was very kind and courteous period it was so nice that they provided us with fresh water every day bottled the tub was a very nice size and made out of real stone which was beautiful and grounding the room is very dark and on the Dem side, much darker than the photos posted from most of the rooms in their catalogue period, very walkable, right across from the temple