9.0
Exceptional
From 886 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Traveler Reviews Hotel Diana

Number of reviews per page
20
40
Top reviews
Maria
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We like all about it.
Elisa
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay
Mario
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay. Room was nice, clean, the WiFi was a little strange. You either had to use it to watch TV or use it for your phone, it was inconvenient. They would park your vehicle and the location of the hotel is great. Blocks away from the cathedral and many major attractions. I would stay here again.
Samuel
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent location. A stone's throw from the cathedral, plenty of delicious food joints nearby.
Jesús
icon-
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

.
Jose
icon-with Children
with Children
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The location is great—it's within easy walking distance of the Zócalo and many restaurants, which made it convenient to explore the area. Unfortunately, our experience was affected by the lack of hot water. We had to take cold showers for our entire five-day stay. My son ended up getting sick after being caught in the rain and then having to shower with cold water. We reported the issue to the front desk several times. Each time we were told someone would come to fix it, but no one ever did, and the problem was never resolved. Also, the rooftop terrace is not open every day and does not serve food, despite being one of the amenities we were looking forward to.
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Ausencia
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

ME ENCANTO,VOLVERÍA A HOSPEDARME , MUY LIMPIO Y ORGANIZADO, ATENCIÓN EXCELENTE!! Love it love it!! 💯 recommend!!
Christopher
icon-
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

3 rating for me means it was basically fine, but I would probably not choose this hotel again. The good: -Very clean - Bed was among the most comfortable I have experienced - Air conditioning worked very well - Quiet - Convenient location, two blocks to Zócalo The bad: - I got a message from the hotel saying my reservation would be canceled if I didn't arrive by 6 pm. This was a surprise. Forunately it was not a problem in my case. - My room had a window overlooking the atrium, it did not open. - The shower took several minutes to warm up and never got hot - The bathroom was so dark I could hardly see myself to shave. - Lamp did not work. - Outlets were in stupid places. None near the desk. Two located under night tables and I had to get on my hands and knees and use the light from my phone to find them. - No coffee or hot water in the room or hotel. Good cafes (Profética) a block or two away. Other - Staff were helpful but did not go beyond the basics. - Did not try the restaurant. There is a roof terrace which did not have any service but had nice views and you could bring your own drinks I guess. - The internet only works when your key is in the slot, so it restarts every time you enter and there is not service in other places. All kind of fine but nothing special with some little annoyances. The price I paid was ok for what I got.
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Jose
icon-with Friends
with Friends
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great place to stay. Affordable and centrally located
Btridgeth
icon-Family
Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I wish the pillows would have been more comfortable and there is nowhere to sit your carry on luggage
Leticia Gutierrez
icon-with Friends
with Friends
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good location. Walkable neighborhood
Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

No el personal muy amable
Claudia
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Muy limpio el hotel , el personal muy atento Muy bien ubicado !!
juan
icon-with Partner
with Partner
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Walls are not soundproof. Hairdryer does not work. Lack of shampoo or conditioner in bathroom. Breakfast was simple for the price better going out to eat.
Betsabe
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Todo muy bien
Silvia
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Clean and easy for walk around
Walter
icon-with Partner
with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Friendly staff , nice location , comfortable bed and clean room
Ken
icon-with Partner
with Partner
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Rooms were great, location very close to everything.
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent in every way.
Diana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Clean room, very close to the downtown area
Number of reviews per page
20
40