Overall Ratings & Reviews Summerfield Luxury Resort & Botanical Garden

The stay was lovely, great place, great service. However the place is not toddler friendly, one morning for breakfast had to eat with my baby on the laps because they have only one high chair and it was being used. We also had to share the bed with him because all baby cribs were occupied. The menu also doesnt offer kids options. The menu is also limited for adults, if you stay long you will get fed up eating the same food over and over again. Lastly we booked the Executive suite, was surprised to see that in an executive suite there is a double bed, i was expecting a king size bed, oh yes and we slept the three of us on that double bed. They can do better beds wise. Overally a great experience, luxurious place, well maintained.

Too much insects and geckos. Some amenities not working. Very remote location.

Tranquil oasis.Beautiful staff. Fabulous place to stay and unwind

Nice and quit place with a great service.

Fantastic location for relaxing and rejuvenating experience!

The property is not friendly to people who have a problem with stairs or wheelchair bound.

The property is well kept and very serene. Perfect for a getaway.

Big rooms with small beds. TV too small. Big need for pest control.

My stay was ok not great. Rooms need a bit of an upgrade especially shower and mozzies killed me as there were no repellents. Generally a lovely place

Excellent stay. Surrounding gardens are an oasis of tranquility. Facilities are immaculate and it was clear to see that they take upkeep and maintenance seriously. I didn't spot a single thing that looked dilapidated or in bad shape, truly one of the most well kept accommodation I've ever stayed in! I don't often leave a place feeling like I want to go back (especially not so soon after leaving) but I'd definitely be back, and am already looking at how to bring my family along.

Food could have been better priced and breakfast more lavish

Dinner takes longer to be served

The hotel is good but the room we were allocated was outside, very small with a lot of defects. The toilet and bathroom were very small. It was not good value for money. Certainly not for a couple who are used to their home luxury !! When we raised our concerns, we were told that it was allocated on line and cannot be changed. No sitting space and we sat on the bed for two days.

Loved everything about the hotel. The spacious rooms are set in well manicured gardens where peace and tranquility abound. Its so peaceful. Breakfast was wonderful with plentiful options. A highlight was the Palm Cascades restaurant located within the premises where great food is served with good service.

Pillow slips tatty and frayed. Toilet seat and basin faucet need tightening. Shower door stuck...couldn't get out. Unaccommodating when I booked for two people instead of one for any kind of credit. Also checked out a day early and asked for a possible voucher when they are not full, but they would not accommodate. Very inflexible in regards to that kind of help.

Beautiful ambiance, relaxing environment, the restaurant food is good as well. Don't forget to bring two pin plug

The place is nature, that's why I have chosen it. Is a huge and beautiful place, the back view of the kitchen is just wonderful. 👌👌

Beautiful gardens and scenary. Check in was a bit too slow and then also the wait for somebody to show us to our room was too long. There were no tv channels working and the interior of the rooms is showing its age. Its a beautiful place but seems some improvements can be made.

The fridge in the room was not working. I asked twice for it to be repaired but no one came. whatever food i had in the fridge including yoghurts all went stale. I checked out early and did not stay the extra night. The hotel will have to refund me for this. I also requested for the airconditioner to be looked at as the room was not cooling down enough - again no feedback on this. Friday temperature 24 November was 41 degrees outside. Saturday was 33 degrees. I would recommend the hotel utilise a trolley to assist carrying baggage from the car to the room and not just with their 2 hands. As a guest of the hotel, it was suprising that we had to also carry our own luggage and the room was not near to reception so there was a bit of a walk. The hotel and rooms are lovely setup, however the hotel could do with additional in-door facilities eg Spa, sauna, jacuzzi etc.

Went there for a weekend getaway with family. The place was easy to find and everything was just perfect from lady at the reception to having someone escorting us to our room. The rooms was clean and bedding was new!