Overall Ratings & Reviews Zen Dream Home by Sazi

Hot water is not available, I have reminded the hotel to review it but the next 2 days are still the same. No water in the shower is really annoying.

The venue is fine but the reception is not professional. We have to wait for 20-30 mins for verification booking information. The room was not really similar with picture. Bathroom light was broken. If you want to clean up the room you have to tell staff.

First time in my life in such a bad hotel. I'm a guest who rented a room to go out at 2am but was locked in front of the alley. There is a hotel number on the gate, but it is impossible to call back "because the hotel does not pay the fee". Calling the group leader's number is not the number, calling the local police, they do not pick up the phone. I have to FIRE in because I have to fly early tomorrow morning. Entering the hotel to reflect, the hotel owner said "maybe it's only you that we care about" & with a very harsh attitude towards customers, and also said "If you can stay, then you can't stay if you can't. " 10 minutes later the owner came over to the hotel and water with me with a confrontational attitude, I just asked to apologize but the way he apologized was insincere. At 3 am I was very upset & decided to pack up my luggage to find another hotel for the night. There is a video of me recording the whole process of calling, climbing fences, reflecting, confronting this boss. (Image cut from clip) Experience Couldn't be worse, shame on how this business manages.

Nhà vệ sinh bẩn, ồn, không có chỗ để xe

The bed, the air, the cleaning are not really good.

3 stars but no different from a motel

Except for the 1st afternoon aircon is spoil and they fix it within the next 2 hours the room is good enough for its price.

There are cameras in all guest rooms

Unsatisfactory hotel, broken lighting system