The electricity went out in my room. The staff was not available 24 hours. When I went to the front desk in the morning, there was a line that was informed to be contacted but no one picked up. When the staff came, they only informed that it could only be checked in at 11, even though this was almost the check out time. Luckily it was winter so it wasn't hot, however, doing activities in the room with the electricity out was a great fear, you bumped into things.